Job Responsibilities include:
1. Answering the telephone, taking messages, and passing them on appropriately.
2. Manage the reception desk ensuring surgeries run smoothly and efficiently.
3. Processing all requests for repeat prescriptions in accordance with practice guidelines.
4. Checking patients records and issuing reminders for long term condition reviews/blood tests etc.
5. Provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
6. Cover all reception/administration tasks as necessary.
7. Process appointment requests by telephone and in person.
8. Process online consultations and messages from AccuRx.
9. Taking requests for home visits and ensure they are recorded and processed correctly.
10. Liaise with hospitals, primary health care team, social services, etc.
11. Computer data entry updating patient records while maintaining confidentiality at all times.
12. Receive patients and visitors courteously and efficiently.
13. Have a thorough knowledge of all Practice procedures and policies.
14. Work in accordance with written protocols.
15. Any other tasks allocated by Practice Manager, GPs, Senior Receptionist.
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