Temporary Pensions Officer/ Admin - Payroll Control & Reconciliations
Reference no: Surrey 101508
Pay Rate: £17.70 per hour PAYE
35-37 Monday – Friday, normal working hours
This opening assignment is for 2-3 months
City: REIGATE
Perform accurate and timely employee administration and transaction processes using systems (Unit 4) where appropriate, to agreed standards and targets. The role holder will create, maintain and process documentation, records and data to agreed procedures and standards.
Key Responsibilities:
1. Ensure payroll and/or pension processing, administration and employee enquiries are dealt with in a timely and accurate manner.
2. Hold responsibility for providing exceptional customer service to employees and stakeholders while maintaining a high level of accountability and accuracy in all payroll-related activities. This role requires a strong technical acumen in payroll processing and relevant qualifications / experience to ensure compliance with payroll regulations.
3. Serve as the primary point of contact for all payroll inquiries and ensure a positive, courteous, and supportive experience for employees.
4. Oversee the work of junior payroll staff and provide support and guidance where required.
5. Supervise the accuracy and quality of payroll / pension processing.
6. Support the training and onboarding efforts of new team members.
7. Handling advanced / complex payroll / pensions calculations and issues.
8. Identifying and supporting process improvement initiatives to improve efficiency and enhance overall payroll operations.
Qualifications:
1. Educated to A level or equivalent, or able to evidence ability at an equivalent level.
2. Relevant HR, Management, business administration or financial qualification to NVQ Level 3/4, or able to evidence knowledge and understanding of relevant disciplines.
Knowledge:
1. Proficiency of knowledge of payroll and/or Pension systems and softwares.
2. In depth knowledge of payroll and/or pensions laws, regulations, and taxation rules.
Experience:
1. Previous relevant work experience.
2. Experience of maintaining and improving business/ database systems/secretarial processes and systems.
3. Significant experience working in a customer facing environment.
4. Payroll and/or Pension experience and understanding.
Skills & Abilities:
1. Good written and oral communication skills with the ability to build sound relationships with customers to improve customer service.
2. High level administrative/organisational and analytical skills.
3. Good IT skills.
4. Ability to work with others to achieve objectives and improve customer service.
5. Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.
6. Ability to work to tight deadlines, and follow procedures.
7. Ability to apply quality standards to all tasks undertaken, and review outputs completed by members of the team.
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