Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
Sureserve Compliance Northwest
We are a national company offering market leading heating & hot water solutions from a network of regional offices across the North of England and the Midlands and the South West, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients
We are recruiting for a diligent, professional Contract Administrator to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.
Overview of the Role
Contract Administrators are a key part of the team providing frontline support and outstanding customer service for our social housing and public sector clients
Roles and Responsibilities:
Answering telephones to customers and clients, booking appointments, dealing with queries
Scheduling surveyors and engineers for install works
Complete gas safe and warranties for new installs, compile installs packs for clients
Invoice and finance tasks as required
Complete and update jobs on inhouse systems including verifications, ensuring systems are kept up to date
Chasing up incomplete jobs and rescheduling when appropriate
Dealing with problems and complaints and escalating when necessary
Relevant Skills and Behaviours:
You must have excellent communication skills gained within a customer focused environment.
The ability to communicate with clients, residents, engineers and management effectively
You will be a highly organised administrator and a team player.
You must be IT literate with experience in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly.
Experience of domestic gas administration or similar is highly desirable but not essential.
Outstanding customer care skills and a professional approach.
Ability to work under pressure and manage challenging situations calmly.
Problem-solving and decision-making skills.
Attention to detail and ability to multi-task.
What We Offer:
Employee wellbeing programme
Service level awarded annual leave
Enhanced Maternity & Paternity Packages
Cycle to Work Scheme
Gender & Equality Working Group
Employee Voice Forum
Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed)
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK