Are you seeking a new full-time permanent job in Customer Service with variety? Would you like to work within a highly reputable, well-established company offering an outstanding benefits package? Is Birstall, West Yorkshire convenient for you? If so, this could be just the job for you!
Working within a busy team, your duties as Customer Service Executive will include:
1. Answering incoming customer calls
2. Management and co-ordination of completing processes for the full life cycle of customer orders from pre-sale enquiries
3. Following customer orders through to the delivery and aftersales requirements including technical queries and product warranty
4. Work closely with other support functions within the central operations (the roles is pivotal in supporting both continual growth in sales and the improvement in the customer’s journey and experience
5. Ensure customers’ expectations are met or exceeded, ensuring policies and procedure are adhered to
6. Management and ownership for the order book through stock allocation; date requirements and dispatch
7. Process orders for both internal sales and external customer base
8. Take ownership for your divisional customers through effective communication with all key stakeholders
9. Collate and interpret accurate sales data for sales order forecasting book, reviewing and actioning back-order report
10. Proactive sales and service calls to new and ex...