Workshop Service Manager - Aftersales, Plant Hire, Commercial Vehicles
Location: Stourport-on-Severn
Salary: ~£50 - 60,000 pa
Employment Type: Full time, Permanent - Monday - Friday, 40 hours per week
Responsibilities:
1. Managing a small team of engineers, technicians, sales and clerical staff to provide exceptional customer care, whether resolving issues on-site or in the workshop, or generating new business through maximising delivery of services with existing key accounts.
2. Building upon present success of the team and driving positive growth by proactive outreach activities, bringing the service offerings to a broader potential customer-base.
3. Optimising procedures within the team, reviewing practices and monitoring performances to help staff achieve their best.
4. Managing departmental budgets, accurate status reporting and meeting of company targets.
5. Occasional site/customer visits as required.
Desirable qualities:
1. Self-motivation, with excellent people-management & leadership abilities.
2. Sound commercial understanding, with exceptional customer interaction skills.
3. Technical understanding of products and/or market knowledge of customer-base.
4. Experience in a similar Service Delivery leadership role, or as a Workshop Manager looking to take on more customer-facing duties and commercial responsibilities.
If this role suits your skills and experience, please apply now and I'll be in touch shortly. #J-18808-Ljbffr