Chelsea and Westminster Hospital NHS Foundation Trust
Patient Administrator Band 3 A&E Department West Middlesex Site
Monday- Sunday, Weekends and Bank Holidays Must be able to do all the shifts
Shifts:
7am-5pm
11am-9pm
9pm-7am
PREVIOUS APPLICANTS NEED NOT APPLY
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment, this could be the role for you. The post holder will provide a comprehensive patient-focused administrative service on a day-to-day basis to a multi-disciplinary team based in our A&E Department. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.
As a team player, they will need to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, and show empathy and concern for others.
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals. The staff member will work consistently to provide high-quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary:
* AEC
* ED
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Job responsibilities
Roles and responsibilities include:
* Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries, and health records.
* Contact other departments and teams as necessary relating to the patient care pathway and service delivery.
* Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
* Liaise with other hospitals and GPs regarding patient care pathways.
* Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
* Use Trust's computer system to generate clinic lists and help locate missing notes.
* Use of the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes.
* Prepare all externally transcribed correspondence for signature and dispatch within the agreed Trust timeframe, escalating where necessary.
* Match all correspondence typed by the managed transcription service with the correct patient and clinician, making any amendments necessary, and dispatching and filing in medical records.
* Provide any specific advice to patients upon booking-in, in preparation for their appointment.
* Ensure all patients are added to the Trust's PAS system before their appointment.
* Type urgent letters and reports as required.
* Register new referrals, ensuring all patient information is up to date and complete.
Please refer to the job description for the full list of roles and responsibilities.
Person Specification
Education and Qualifications
* GCSE English and Maths or equivalent.
Experience
* Experience of working in an administrative capacity.
* Proven experience of dealing with complex telephone calls.
* Demonstrable experience of maintaining a professional attitude in a pressured environment.
* Experience in working as part of a team.
Skills and knowledge
* Competent working knowledge of Windows-based computer systems.
* Excellent communication skills both written and verbal.
* Ability to prioritise and organise workload.
* Ability to use own initiative.
* Ability to work as part of a team.
* Knowledge of filing systems.
* Able to file accurately and pay attention to detail.
* Excellent interpersonal skills.
* A cheerful and helpful manner when dealing with patients and other staff.
* Able to calm difficult situations.
* Smart and professional appearance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Salary: £28,622 to £30,225 per annum incl. HCAS.
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