To perform a variety of duties in the coordination of scheduling service for clients whilst providing thehighest quality of service to clients.
Client Details
Our client is well established within their sector and their mission is to enhance the lives of ageing adults and their families, and to pioneer greater professionalism within care work based in Fareham location.
Description
The key responsibilities for the Administration Coordinator role are:
1. Understand and build effective and efficient schedules around our clients and Care Professionals.
2. Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
3. Perform daily reconciliations of visits and flag and investigate discrepancies.
4. Manage Care Pro expenses ensuring that clients are billed and Care Professionals are paid in a timely manner.
5. Ensure that targeted gross margins are achieved by driving visit efficiency ie travel times.
6. Be responsive to changes in the schedule and liaise with relevant team members.
7. In conjunction with client services, to match Care Professionals to new clients and arrange introductions.
8. Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
9. Develop effective working relationships with both clients and Care Professionals so both can enjoy ...