At Honda, we embrace inclusion in our various policies. Our contracts state that the hours are as required to fulfill the role with a minimum of 35 hours per week, offering flexibility in your working hours. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half-hour lunch break, and 08:00 – 13:00 on Fridays. However, we offer flexibility in start times between 07:00 and 11:00, provided there is no business requirement.
While there is no contractual right to work from home, you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.
Role:
This role is to assist the Honda Financial Services Business Solutions Team in the ongoing support and development of key operational applications used by the business departments of Honda Financial Services (HFS). The stability of the core banking systems, associated subsystems, and document management system are key objectives of the Business Solutions Team to ensure the efficiency and effectiveness of the business and usability of the system.
You will be the 1st line of support for the HFS Business Users to assist with any production questions or issues, liaising with the suppliers and the Honda ISD Team to bring these to a satisfactory resolution.
Main Responsibilities:
* Manage production support incidents raised by the business through to resolution/closure. Record, track, and document all actions taken through ticketing systems including JIRA & Service Now.
* Log incidents or ad-hoc data requests.
* Guide employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
* Set up new users/dealer accounts and profiles and deal with password issues.
* Prioritize and manage many open incidents and Business As Usual (BAU) tasks.
* Provide support, including procedural documentation and relevant reports.
* Complete regular BAU tasks and ensure all ad hoc tasks raised by the business are dealt with effectively.
* Field incoming incidents or tasks for assistance in a courteous manner and perform initial analysis and support.
* Develop and document process flows within the business to identify efficiencies and suggest improvements.
* Stay up to date with company policies and procedures.
Qualifications, Skills, and Experience:
Required:
* Experience with Microsoft Office Applications, mainly Outlook and Excel.
* Experience within the financial services or automotive sectors is desirable.
* Exposure to a banking system is highly desirable.
* Self-motivated, effective interpersonal skills, good organizational and planning skills, detail-oriented.
* Methodical in approach and possess good communication and documentation skills.
* Experience with Microsoft PowerPoint.
* Experience with Microstrategy.
* Experience using JIRA & Service Now.
* Experience supporting internal teams.
Honda is dedicated to creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants, and visitors. This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose. Honda recruits, hires, trains, and promotes the most qualified/experienced individuals without regard to race, color, origin, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
#J-18808-Ljbffr