Night Manager WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S 1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. The Hilton Birmingham Metropole is now recruiting for a Night Manager to join the Front Office team. Salary: £28,080 plus Front of House Leaders incentive scheme. The percentage is up to 10% of the quarterly gross salary, paid on quarterly basis, based on Front Office Key Performance Indicators. Working hours: Nights, 4 days on 4 days off A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Serve as a point of contact for regular and VIP Guests Complete Night Audit duties Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel Manage, record and promptly resolve issues or emergencies that arise Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct annual and mid-year Appraisals with Team Members Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas Assist other departments, as necessary