Source Recryut are looking for a dynamic individual to support the Booking & Scheduling team within an NHS organisation. As a Booking Scheduler you will be facilitating bookings for all patients who require an out-patient appointments or procedure. This exciting role will also include dealing with inbound and outbound calls to agreed professional standards.
Responsibilities:
* Provide a professional customer service to all patients, ensuring patience, empathy, compassion, and coherence always.
* To always maintain and respect the need for patient confidentiality.
* Respond to requests from patients to cancel or reschedule appointments. This includes via telephone and in response to requests made through the text message reminder service.
* Input patient data into the system making sure all information is correct.
* Managing time scaled assignments.
* General admin duties.
* Manage waiting lists and input into comprehensive records.
Requirements:
* Must have worked within a role that involves speaking with patients.
* Excellent Attention to detail.
* Excellent communication/telephone skills
* Reliable
Working Hours:
* Monday-Friday, 9am-5pm, 37.5 hours a week