Job Title – Customer Success Executive (software)
Salary – £28-30k plus bonus, plus benefits
Location – Richmond TW9
Hours – Monday to Friday 9am to 5.30pm
Occasional travel in the UK and abroad
Another fluent language is essential, in the following Dutch, French, Spanish, German.
This role would suit a recent graduate who is looking to grow with the existing team.
Company Overview:
A leading global patent solution company offering an array of products for the patent information industry, specialising in patent searching, IP document retrieval, patent analytics and competitive intelligence systems.
Position Overview:
The Customer Success Executive will be responsible for providing outstanding customer support for global customers, ensuring customer satisfaction, and contributing to the overall success of the customer service team and the company. Reporting to the Head of Support, you will be responsible for addressing customer enquiries, resolving issues, and providing guidance on our products as well as retaining and renewing a number of smaller clients.
Person Spec:
1. 2-3 years of experience in a customer service or support role, preferably in a SaaS or technology based company.
2. Excellent verbal and written c...