2nd Line IT Support EngineerLocation: Remote, with travel to Crawley & LondonSalary: £30,000 - £50,000Job Type: Full-time, Permanent
About the Role
Lloyd Recruitment Services is seeking an experienced 2nd Line IT Support Engineer with expertise in modern cloud-based IT technologies and Microsoft 365. This client-facing role requires strong technical and communication skills to provide high-quality IT support and consultancy.
We value proactive individuals with a problem-solving mindset and the ability to adapt to a dynamic technical environment. The ideal candidate will demonstrate strong expertise in Microsoft 365 and Azure, with a willingness to engage with a broad range of IT technologies.
Ideally you will come from an MSP background with over 3 years of client facing experience.
Key Responsibilities
1. Provide 2nd line support for escalated IT issues across client environments
2. Troubleshoot and resolve desktop, server, and network problems efficiently
3. Manage and operate Microsoft 365 environments, including Intune, SharePoint, Teams, and Exchange Online
4. Manage and support Azure environments, including Azure AD, Virtual Machines, and Azure Virtual Desktops
5. Administer Windows Server, Active Directory, Group Policy, and Endpoint Management
6. Configure and troubleshoot networking (firew...