ECommerce Manager - Instant Delivery
Job Description
Why join us
There has never been a more exciting time to join the Digital team at Boots as we embark on a complete digital overhaul and take a leap forward into our future. This isn’t just about implementing new systems, it’s a transformative project that will redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools.
We are ‘One Team’ – whether it’s working on long-term changes or delivering day-to-day business, every role is pivotal in bringing our goals to life. So, do you want to be part of this exciting moment in our company’s history? This is your chance to play a role in a far-reaching programme that will significantly impact our customers and colleagues, improve performance, and support our commitment to being the UK and Ireland’s premier choice for health and beauty.
A proud equal opportunity employer, we passionately embrace team member diversity and provide a positive and inclusive working environment for all.
About the role
The Instant Delivery Manager will report into the Head of Instant Delivery Manager and support in trading this unique delivery proposition working with our key partners. They will be responsible for driving the performance of the Instant Delivery proposition utilising trading levers to grow the business.
Our instant delivery team sits within the wider Boots Digital team and are responsible for supporting the trading and management of the channel.
Responsibilities include:
* Owning, driving, and managing the implementation of the instant delivery proposition working closely with our partners and Boots stakeholders to inspire best in class performance
* Drive revenue growth through increased customer acquisition, conversion and growing range/inventory and awareness
* Optimising the range, building the promotional plan and working on development initiatives to improve the customer experience and expand the offering.
* Owning the relationship with BMG and Boots marketing teams to build profile of channel and achieve funding targets
* Building relationships and working with multiple internal and external stakeholders to drive the performance of instant delivery proposition across Boots channels and partner platforms.
* Responsible for legal and safe trade of the categories on partner platforms while owning and reporting on the sales performance and KPI’s
* Will be heavily involved in evolution of partner propositions and participate in project work to continuously improve the apps and capabilities
* Line management of wider instant delivery team supporting with workload and development
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
* Coming from a previous Category, eCommerce, or Trading role
* Experience with same-day delivery platforms or third-party delivery providers is preferable but not essential
* Understanding of online trading levers and performance marketing
* Confident in using data and insights to drive performance and in building and delivering plans
* Strong internal and external stakeholder management – confident engaging, influencing and holding to account peers, stakeholders and 3rd parties
* Confident in Office systems including Excel, Outlook, PowerPoint & Word
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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