Build a brilliant future with Hiscox Position: Claims Underwriter – Professional Indemnity Reporting to: Portfolio Claims Manager Location(s): York / Colchester / Glasgow Type: Permanent – Full time Band: II Company Overview: Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the best and empowering them to deliver. The Role: The successful candidate will be part of Hiscox UK and its Casualty Portfolio Claims team. You will handle a portfolio of professional indemnity claims which are 100% underwritten by Hiscox and will assist customers when claims have been made or threatened against them. You will have daily contact with Hiscox’s customers and key brokers and will be on the front line of our claims service delivery, requiring communication with key stakeholders, internally and externally. What you’ll be doing: Full management of a portfolio of professional indemnity claims from first notification to conclusion. Reviewing and confirming Hiscox’s policy coverage position. Setting the claim strategy and handling internally where possible. Selection, instruction and active management of external advisers and experts, including solicitors on appropriate matters. Liaising and negotiating with customers, brokers, claimants and their representatives. Demonstrating excellent file handling and claims management through proactive portfolio management; accurate and timely reserving; effective risk and indemnity costs management. Promoting and delivering a continuous improvement culture within the UK Casualty Claims team to deliver a superior customer experience. Working closely with underwriters to win and retain business and develop Hiscox’s insurance products. Assisting in the continuous improvement of our Claims service by identifying areas of opportunity and helping create innovative solutions. Our must haves: A qualified solicitor, legal executive, paralegal, CII claims professional or insurance claims handler with at least 3 years’ experience of professional indemnity claims or equivalent experience in civil/commercial litigation claims in England and Wales. Insurance experience is advantageous but not essential. For those with insurance experience, policy coverage knowledge of professional indemnity and management liability policies would be relevant. Robust understanding of litigation and the legal process; knowledge of all methods of dispute resolution. Ability to evidence strong organisational and communication skills. Commercial acumen with the ability to understand the impact of claims decisions on our customers and the wider UK business. Excellent interpersonal skills and the ability to quickly establish credibility and long-lasting relationships. Highly results driven, with the energy and determination to succeed in a critical response environment. Diversity and Flexible Working: At Hiscox, we care about our people. We hire the best people for the job and are committed to diversity and creating an inclusive culture. We understand that working life does not mean always working from the office and we have a hybrid working policy to encourage a healthy work-life balance. This hybrid model allows you to manage your own personal work-life balance, offering structure and sociability alongside independence and flexibility.