Job title: Senior Compliance Manager (Housing Asset Management)
Salary: Salary £48,474 - £51,515 per annum
Hours: 37 / week
Contract: Permanent
Location: The Main office is Tribeca House Roundhay Rd, Leeds LS7 1QB; however, you may be required to work from any office location within the city. Hybrid working will be offered.
As Senior Compliance Manager, you will be responsible for ensuring the delivery of a large-scale programme of landlord compliance activity (service, inspection, and testing) for the second largest local authority landlord in the UK (over 50,000 homes). This opportunity comes at a time when the safety of social housing tenants is high on the national agenda and is essential for the council to deliver safe and quality council homes, meeting the housing challenges laid down by the Regulator of Social Housing in the regulatory standards for housing. You will work alongside innovative and passionate colleagues as a member of the wider Asset Management (Housing) leadership team, using your leadership skills, knowledge, and experience to lead and develop a large compliance team. Working with service providers and contractors will provide an excellent opportunity to showcase and enhance your contract and programme management skills.
About you
As a Senior Compliance Manager, you will bring to the role:
* A detailed knowledge of a landlord’s responsibilities and legal duties to carry out planned servicing, testing, and maintenance of mechanical equipment.
* Excellent communication skills and the ability to work with others and form positive relationships.
* Experience of managing programmes of this scale.
* Proven track record of leading and managing a multi-disciplinary team.
About the role
The role brings a fantastic opportunity to work with the citizens of Leeds and alongside multi-disciplined teams within the Housing Leeds service. As the sector transforms in response to a wave of regulatory changes, your ideas, leadership, and joint working will pave the way for quality housing in the city for many years to come. You will be responsible for ensuring the delivery of effective, efficient, and customer-focused compliance programmes and for working alongside other Asset Management colleagues to ensure that safety compliance is integrated into all elements of service.
What we offer you
We take pride in offering the best employee experience, with benefits including:
* A competitive salary and annual leave entitlement plus statutory holidays.
* Membership of the West Yorkshire Pension Fund with generous employer contributions.
* Flexible and hybrid working arrangements subject to service requirements.
* A clear career pathway and continuing professional development opportunities.
* A range of staff benefits to help you boost your wellbeing and make your money go further.
How to apply
Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role, please contact Robert Goor, Deputy Head of Asset Management (Housing). Call 07891 273049 or email Robert.goor@leeds.gov.uk.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2024. We are also an age-friendly employer, a Mindful Employer, and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme, or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job Description
Job purpose
To successfully lead and manage the development and implementation of planned compliance programmes in order to meet legal and regulatory requirements as well as Council policies and requirements. To achieve high levels of efficiency, cost-effectiveness, and quality, ensuring maximum performance in accordance with the targets, standards, and policies of the Council. To ensure overall value for money is achieved through the effective management of internal and external service providers.
Responsibilities
* To plan, develop, and implement the council's planned compliance programmes and relevant strategy in relation to mechanical and electrical servicing, testing, and maintenance in rented council homes to meet agreed organisational performance targets and plans within agreed budgets and timescales.
* To ensure all activities are delivered in compliance with all legal and regulatory requirements and with the council's policies and requirements, including financial regulations and contract procedure rules, quality management, health and safety, equality and diversity, legal stipulations, environmental policies, and general duty of care.
* To contribute to the evaluation and development of policy, operational strategy, and performance in cooperation with directors and service managers.
* To ensure the delivery of prompt, efficient services to all customers and stakeholders with a focus on delivering services ‘Right First Time’.
* To ensure appropriate and accurate records are maintained for all activity in line with the Council's data handling procedures.
* To drive customer excellence and develop services that engage with customers and are developed through customer feedback and customer-led service improvements.
* To monitor, measure, and report on operational issues within agreed formats and timescales and to a wide range of audiences.
* To formulate budgets under delegation, monitor expenditure to ensure that services are delivered within available budgets, and where necessary develop, recommend, and/or implement corrective action including preparing reports and statistics for senior management within the Council’s Financial Regulations and procedures.
* To liaise with other service managers and directorates within the Council to ensure the efficient and integrated delivery of the Council's Repairs and Maintenance policy and relevant strategies across the full range of housing services by ensuring they are fully informed of operational objectives, purposes, and achievements.
* To maintain an up-to-date, expert awareness and knowledge of a full and comprehensive range of repairs and maintenance theories and methods and provide suitable interpretation and technical advice to directors, managers, and staff within the organisation as well as all other stakeholders.
* To participate in procurement activity and ensure that appropriate arrangements are in place to enable the effective management and monitoring of internal and external service providers including sufficient and adequately trained staff to effectively manage contracts.
* To facilitate joined-up working with suppliers and partners to continually improve performance and efficiency and drive added value from contracts and supply agreements.
* To ensure the appropriate evaluation, monitoring, and reporting of risks.
* To deputise for the Deputy Head of Asset Management as and when required.
* To lead, manage, and motivate staff and team members, recruit staff, train and develop staff in accordance with Council policies and employment laws, and ensure that relevant procedures are understood and followed.
* To work with all staff within the Housing Asset Management team to continually improve services in order to achieve excellence.
* To ensure that the team works professionally, competently, and in a forward-thinking and customer-focused way whilst embracing collaborative partnership working to achieve excellence.
* To work collaboratively with other Housing Leeds teams to achieve efficiencies and best value where practical and possible.
* A commitment to initiate and drive cultural change to deliver focused and continuously improving services.
* This is not an exhaustive list and the post holder may be required to undertake other reasonable duties deemed to be within the scope of this role.
* Occasionally, this post may require work to be undertaken at short notice outside normal working hours to meet the demands of the service.
* This post requires a current UK driver’s licence.
Qualifications
* Minimum building/construction related qualification to HNC / HND level or equivalent experience.
It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.
Knowledge
* A detailed knowledge of a landlord's responsibilities and legal duties to carry out planned servicing, testing, and maintenance of mechanical equipment.
* Detailed knowledge of contract management and how it relates to the service area.
* Extensive knowledge of building services maintenance and in particular of property compliance programme requirements in relation to landlords' responsibilities.
* A thorough knowledge of Health and Safety legislation, and practice (including Asbestos) and the Construction (Design & Management) Regulations 2007.
* A sound understanding of social housing and government policy including current issues affecting the sector.
* A good commercial knowledge and an understanding of modern methods of procurement and procurement legislation including OJEU procedures as well as effective contract management procedures.
Specific Skills and Competencies
* To be able to establish and maintain professional business relationships with contractors and suppliers.
* To be able to drive a culture through the team that is focused both on customers and quality.
* Ability to manage staff to ensure work is diligently carried out and that deadlines are met.
* Ability to communicate with managers confidently, persuasively, and authoritatively.
* Ability to analyse and interpret varied and complex information or situations and produce solutions or strategies to difficult problems.
* The ability to communicate orally or in writing complex and contentious information and issues with a wide range of audiences.
* Ability to work using sympathy, discretion, and initiative and deal with problems confidently.
* Ability to work flexibly and demonstrate a commitment to developing a consistent approach across the division.
* Challenges negative behaviour and systems in a proactive manner to bring about corrective action.
* Promotes high standards at all times and ensures fairness and equality within the workplace.
* Ability to engage managers and contractors in making change happen using change management skills and tools.
* An ability to develop relationships that command respect, trust, and confidence.
* Ability to manage competing priorities whilst delivering on a range of projects and adapting to changing circumstances and priorities.
* Ability to effectively construct, manage, and control budgets and use and apply statistical techniques to interpret and manage contract control.
* Project management skills and the ability to manage a number of projects simultaneously.
* Excellent research skills and the ability to offer pragmatic solutions.
* To be able to effectively chair meetings.
* Excellent literacy, numeracy, and analytical skills.
* The ability to use Microsoft-based applications (Word, Excel, and PowerPoint) to an intermediate level.
Experience
* Of high level and complex Mechanical and Electrical repairs diagnosis.
* Of high-level contract management.
* Experience of managing large, multi-million pound budgets / construction projects.
* Experience of working with and negotiating with trade unions.
* Relevant experience of working at a senior level within a related asset management post.
* Proven track record of leading and managing a multi-disciplinary team.
* Budget preparation and management in accordance with Financial Regulations.
* Report writing and presentation to Director level.
* Of operating within a performance management framework.
* Experience of delivering prescribed outcomes to given timescales and budgets.
* Experience of managing organisational change.
* Experience of building and maintaining effective working relationships with senior managers and other key stakeholders across a range of service areas.
* Experience of managing competing priorities whilst delivering on a range of projects and adapting to changing circumstances and priorities.
* Of developing asset management related policy and procedure.
Essential behavioural and other characteristics
* Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth, and Zero Carbon.
* Be aware of and be able to understand and observe Leeds City Council policies.
* Carry out all duties having regard to an employee’s responsibility under Health and Safety.
* Willingness to actively participate in training and development activities.
* Flexible and adaptable to change to assist other services as required commensurate to grade.
* Participate in appraisal, training, and development activities.
* Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding equality & diversity.
* Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
* The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
It is desirable that the candidate should be able to demonstrate the following criteria. Candidates are not required to meet all the desirable requirements; however, these may be used to distinguish between candidates.
* Degree Level qualification in Building Services maintenance or equivalent experience.
* Evidence of continual professional development.
* Membership of a professional body i.e. RICS building surveying.
* Qualified electrical engineer.
* To manage procurement exercises to achieve excellent results.
* Of working with an Internal Service Provider.
* Experience of procurement of both large and small contracts within the public sector.
* Experience of working within a political environment.
* Effective working within a partnership environment.
* Leading complex negotiations to a satisfactory outcome.
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