SF Recruitment are working with a business based in Droitwich (WR9) who are looking for an Account Manager to join the team.
£35,000 + Bonus
Hybrid working
Ideally a background working with insurance companies would be an advantage but not essential.
Key Accountabilities:
1. Client:
- Acts as account manager for assigned clients, delivering strategic objectives within the relationship and ensuring that engagement is positive and delivers benefits to both organisations.
- Responsible and accountable for overseeing service delivery and new initiatives to meet and exceed budgeted revenue sales, minimising leakage, for assigned clients.
- Seeks new ways to add value to client relationships to maintain our 100% client retention rate.
- Coordinates and executes team training to ensure client specific ways of working are adhered to.
2. Supplier:
- Responsible for the management and governance of assigned suppliers from the supply chain.
- Negotiate and periodically review contracts, terms and prices with suppliers.
- Provide supplier training and best practices to employees.
- Develop and maintain assigned supplier relationships, ensuring quality standards and reducing costs.
- Provides handover to the operations team once agreement has been reached with new suppliers regarding contract (if appropriate), specific SLAs and process.
3. General:
- Acts as an escalation point for the service, dealing with assigned client or supplier issues unable to be resolved by Operations.
- Analyses data and performance to identify and resolve issues.
- Stays up to date with and shares business intelligence gathered from sources including marketing campaigns, industry analysis, competitive analysis and supplier feedback.
- Supports management and peers as and when required with reports/MI/presentations.
- Proactively generates qualified new supplier and/or client opportunities/meetings (face-to-face/phone/video/presentations/invitations to tender) which have the objective to drive profitable sales, with support where required.
- Attends and supports new client prospect meetings, exhibitions, supplier and/or networking events (internally and externally) as and when required and in some cases present.
- Monitors monthly performance and completes a monthly report.
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