Key Responsibilities: Supporter care The post holder will be responsible for maintaining effective communication with Trust staff and external charity supporters utilising a variety of platforms. This includes administering donations and thanking supporters in a prompt and efficient manner, by drafting and posting of letters, emails and making phone calls where appropriate. To act as the first point of contact into the charity, dealing with enquiries and providing excellent stakeholder and donor experience. Create a culture of positivity, enthusiasm, and professionalism in all areas of supporter care ensuring the charity is approachable, friendly and personable to all supporters and Trust staff. Ensuring supporter records are accurately maintained and up-to-date, including valid gift-aid declarations and communications preferences for individual supporters. Act as an effective ambassador for the charity in the community to engage support and raise awareness. To be responsible for the creation and maintenance of supporter records and producing reports to inform new developments and review current trends and areas of focus. The post holder will need to manage sensitive data and understand data consent. Fundraising and engagement To support the Head of Charity and Volunteers in securing new and existing supporters to sign up to challenge events, fundraising campaigns and activities, specific appeals and volunteering roles. To support Head of Charity and Volunteers with internal and external fundraising and awareness events as required, potentially in a range of locations requiring travel. This may involve some weekend and evening work. To support the Head of Charity and Volunteers in creating engaging communications including social media, email, charity website and internal platforms to raise awareness of the charity, its purpose and its opportunities. comms Where necessary, ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures. To manage fundraising materials stock and distribute these to supporters as needed. The post holder will support the Head of Charity and Volunteers with the production of creative content for communications, including identifying appropriate case studies for press releases and public outreach communications, working with the Trusts Communications and Design teams.