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Cluster IT Manager UK & Ireland, Maidenhead
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Client:
JACOBS DOUWE EGBERTS
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5d3e7653f2d2
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Company Description
Who we are?
JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.
What’s it like to work at JDE Peet’s?
We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.
We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth. We’ve worked hard to build an open, collaborative environment where you can approach anyone and be heard.
At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea. We also believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. No matter who you are, where you come from, how you live your life, or how you enjoy your coffee or tea, you can fulfil your ambitions and contribute to our success.
When you grow, we grow, and coffee & tea grows.
Job Description
The exponential growth of technology has made IT one of the critical success factors for every business function within JDE. To enable IT as a competitive advantage, we are transforming our IT department towards a true technology business partner. The department of Global Information Services (GIS), administers this in three expertise areas: Infrastructure and Shared Platforms, Strategy and Planning, and Business Solutions.
The Cluster IT Manager UK & Ireland is a Single Point of Contact (SPOC) representing Global Information Services towards clusters' business leadership and local stakeholders.
The role owns the IT demand in the clusters and is accountable for end-to-end IT engagement towards business solution delivery, technology strategy development based on business objectives, services management, risk management, and relationship management within the functions in the clusters.
The Cluster IT Manager UK & Ireland acts as a business partner with market leadership teams and local stakeholders to identify, define, and prioritize solutions that will create value for the markets we operate in. Together with the Global IT CoE (Center of Expertise) and Regional IT Director Europe, provides advice and guidance to deliver business solutions that will improve our company’s performance and efficiency.
This position is part of the extended leadership team in global IT and has a dotted line to the Finance Director of UK and Ireland, playing a pivotal role in leading and executing IT strategies to enhance operational efficiency, drive business growth, and ensure seamless technology integration.
It is expected to collaborate closely and actively with cross-functional teams and stakeholders to identify opportunities, implement the best solutions, and optimize our technology stack to meet the evolving needs of our diverse markets.
The CITM is accountable for ensuring that the solutions delivered are fit for purpose and in line with JDE business goals, global IT roadmap, and architecture framework, understanding potential synergies across the two clusters in scope. Fully accountable for building, managing, and reporting the annual budget for both clusters, also responsible for driving continuous improvement, cost optimization, standardization (application landscape), and harmonization of the GIS services.
Business Solutions:
* Acts as the key liaison across UK & Ireland and its business units, information technology teams, and external IT partners (peer industry, etc.).
* Ensures compliance with international & local IT corporate policies & procedures, including deep understanding and strict adherence to guidelines on ‘Combined Business Model’.
* Drives digital transformation initiatives, leveraging emerging technologies to enhance productivity, customer experience, and competitive advantage.
* Partners with internal stakeholders to assess technology needs, prioritize projects, and allocate resources effectively.
* Provides strategic guidance and recommendations to senior management on IT investments, trends, and opportunities for innovation.
Strategy and Planning:
* Engages with Global CoEs, DevOps, CPG Sales, Strategy and Planning, Infrastructure, and Shared Platforms to assess technology options and develop business cases.
* Gathers key IT information data (I2P template) for the Value Creation Planning or cluster Business projects, defines strong business cases in coordination with BPOs, Region, and Global CoEs, and cross IT functions, either cluster or Global.
* Develops and implements comprehensive IT strategies aligned with business objectives for the UK and Ireland cluster.
* Represents and drives the IT vision, strategy & initiatives to the business leadership team, ensuring awareness of IT priorities.
* Ensures the IT cost model for the cluster is accurate and transparent.
* Collaborates with Business, BPOs, and the Regional IT Director to develop and deliver the annual GIS budget plan (AOP) for the cluster. Provides period-end reporting and insights.
* Assists the business in forecasting, documenting, and planning for future IT needs, and manages IT prioritization activities within and across the clusters.
* Oversees planning, deployment, and maintenance of IT systems, networks, and applications for optimal performance and reliability.
Services Management:
* Ensures SLA performance is aligned and communicated to the business leadership team. Coordinates with cluster IT team, Service Integration Manager, and vendor Service Manager.
* Manages stakeholder expectations and alignment with business goals. Drives continuous improvement, cost reduction, standardization, and harmonization of GIS services within the cluster.
* Manages local vendor and contract relationships.
* Owns the pipeline of cluster IT projects and ensures their successful implementation, participating in local Steerco’s as appropriate.
* Leads and mentors a team of IT professionals, fostering innovation, collaboration, and continuous improvement.
* Evaluates vendor solutions, negotiates contracts, and manages relationships for cost-effective procurement and service delivery.
* Establishes and enforces IT policies, procedures, and security protocols to safeguard data, mitigate risks, and ensure compliance with regulations.
Qualifications
Education:
* A bachelor's or master's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience.
* Must have business proficiency in English.
Must have:
* Extensive experience in IT and Business/Industry work.
* Experience with a broad range of technical environments and business analysis.
* Over 3 years in advisory roles in Information Systems to business leadership, preferably in companies of similar size and complexity.
* Experience and understanding of business process management, with the ability to translate business needs into IT-enabled solutions.
* Solid experience managing matrix organizations to meet expectations.
* Capability to empower and develop people.
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