Exciting Career Opportunities for Desktop Support Engineers Are you ready to take your IT career to new heights? We're on the lookout for passionate Desktop Support Engineers to join our dynamic team in Gloucester, working on cutting-edge projects in the Aerospace, Defence, and Security sectors. Come and be a part of our growing 2nd line support team, where we apply the latest technologies to enable flawless on-premises solutions. Take the next step in your IT career today Apply now and become a part of our success story Who We're Looking For: 1st Line Engineers eager to step up their game. Individuals ready to restart their IT careers after a break. Military personnel transitioning to civilian roles. What You’ll Do: Provide technical support for Windows desktop solutions, diagnosing and resolving issues. Work on virtual desktop infrastructures using Citrix XenDesktop. Test and release Windows desktop security patches. Create and maintain automated builds using MDT & SCCM. Make sure the integrity of Active Directory Group Policies. Respond to customer queries Take part in a 24/7 on-call rota, working one week in six. What You’ll Bring: Strong understanding of patch management and deployment. Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22. Familiarity with computer networks and security concepts, including firewalls and antivirus solutions. ITIL V4 knowledge. Bonus Skills: CCA-V / CCA-P certification. Experience with Windows 10 upgrades and software packaging. MS MECM and UE-V administration experience. Employment Type: Permanent Location: Office based in Gloucester Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: To £35K Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.