Business Unit: BU Road Freight Business Line: BL Road Freight Target Hire Date: 2025-05-31 What You Can Expect : At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference. empoweredbyyou The Exports team processes our customers and our partners customers freight out of UK via our partners, and to our customers within Europe. We pride ourselves in providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. The Exports team complete all activity in the end to end process, from collection request through to final delivery, POD, cost allocation and charging. One of the key responsibilities of the Exports Supervisor is to provide their team with the required tools and support to complete their tasks to the best of their ability. It is also essential that the Supervisor is able to review KPIs and metrics to determine the course of action within their team to improve not only the result but also the service provision. Additionally, the role requires a strong working relationship with both domestic transport and operations to provide the best all-round solution for our customers. Main duties: To include, but not limited to Leadership of the Exports team in Cannock. Quality checks on all activity carried out by the team. Customer queries and escalations via phone, email, face to face. Working closely with Customer Services, Imports, Transport, Domestic and Warehouse teams. Raising escalations with partners. Improving and finding inefficiencies within the processes. Reporting on team activity, service levels, timely billing execution and margins. Project work and KPI creation/monitoring. One to ones, team briefings and appraisals, team development Managing FTL, LTL and groupage movements. Liaising with clients and ensuring that all information, customs paperwork, delivery paperwork has been received and correctly documented for the shipment. Liaising with Rhenus and agents UK transport departments. Dealing with day to day enquiries including POD requests, general admin, calls and emails. Participate in training sessions to remain updated on compliance protocols and procedures. Any other additional tasks in line with the evolving needs of the business What You Bring: What you bring: Skills and Experience Minimum 2 years’ experience in Export road freight at a leadership level. Strong organisational skills and attention to detail and a great team work ethic Proactive approach to identifying and resolving issues, with a willingness to work with the wider Rhenus business ETSF/customs warehousing knowledge and experience. General customs knowledge and experience. What you bring: Qualifications GCSE or equivalent in English and Maths. Road freight background. Proven record of internal sales. Strong Customer Service. Within Rhenus, our journey of growth connects with yours. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics