Summary
Support the HR department with admin tasks such as minute taking, updating personnel files and DBS checks.
Wage
£26,500 a year
Training course
HR support (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.
40 hours a week
Start date
Monday 28 April 2025
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Full Description: -
* Responsible for HR filing and updating employee personnel files
* Taking minutes in meetings (including disciplinaries, appeals and grievances)
* Uploading verifile (online DBS) information onto the portal and logging this data
* Collating TUPE information and redundancy costs
* Employee relations and investigations admin support (including letters for disciplinaries, grievances and consultations)
* Referring employees to Occupational Health
* Conducting welfare meetings
* Assisting the HR team
Where you’ll work
Principle Cleaning Services Ltd, Solar House, 1-9 Romford Road
London
E15 4LJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE WKCIC GROUP
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
* HR level 3
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4)
AS Level or equivalent in:
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* IT skills
* Communication skills
* Attention to detail
* Organisation skills