BMC Recruitment Group are currently recruiting for a Pension Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.
Key Benefits they offer:
* Salary remuneration of £30,295 inclusive of a bonus.
* Full-time permanent position
* Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
* Hybrid Working following training - Typically 2 days from home - 3 days office based
* Free on-site parking
* 33 days annual leave, including bank holidays (increases with length of service)
* Company pension contribution (increases with length of service)
* Financial Services Academy – Allowing employees to develop their career within the wealth management sector
* Company/team events throughout the year
Your Duties & Responsibilities include:
* Processing of withdrawals to clients in relation to their pension/investment accounts
* Processing regular and Ad Hoc Payments.
* Liaising with Financial Advisors about Client pension.
* Case Management dealing with several enquiries on pension/investment or wealth management.
* Building relationships with Key Account holders and clients and delivering great customer service.
* Being the first point of solution and dealing with corporate level clients, whilst managing their expectations through phone, email, and secure messaging services.
* Sending prepared investment and reports to clients.
* Working Towards KPI/SLA timeframes and understanding the impact they have to the organisation.
You will need:
* Strong Communication skills.
* Strong problem-solving and decision-making skills.
* Strong organisational and time management skills.
* The ability to build positive relationships with team members, clients, and other stakeholders.
* Knowledge of MS Office products, such as Excel and Word
* Show excellent attention to detail.
* Working towards set deadlines or targets.
* Quality check work or have worked to set quality scores.
* An interest in working within financial services/pensions.
* Managed your own workload