Job Type: Full-time, Office-Based, Monday to Friday, 8:45 AM - 5:15 PM About WeFlex WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt). We provide ride-hailing drivers with finance to purchase a range of different electric vehicles, from affordable MGs to luxury Mercedes and Teslas. We are growing at a very rapid pace (60% YOY, profitable for the last 2 years) and the fleet and customer base are growing with us, with just under 2,000 customers driving cars in our fleet and plans to double this over the next year. Role Overview Our Customer Host/Receptionist is the first point of contact for showroom visitors, delivering exceptional service and support with their visit, vehicle, or hire contract to ensure a seamless and welcoming experience. Customer Experience Welcome all customers and guests, directing them to the appropriate area. Ensure customers attending onsite appointments are seen promptly and manage any issues that arise. Oversee the PHV driver booking process. Respond to general service inquiries via email. Other administration activity as directed by your line manager. Office administration Ensure all customer-facing areas are well presented, ensuring the best possible customer experience. Manage and place weekly company food orders and other adhoc orders. Requirements To be successful in this role, you will need: A bubbly, friendly personality that makes visitors and staff feel comfortable. Familiarity with office tools like Microsoft Office and scheduling software. Clear, concise, and friendly when speaking with customers or colleagues. Customer-focused mindset with a commitment to delivering exceptional service A positive and professional attitude with a willingness to go the extra mile for customers Bonus Quarterly Bonus: Up to 10% of your annual salary based on performance. Employee Assistance Program: Access to confidential support for personal and professional challenges. Cycle to Work Scheme: Save on a new bike and accessories while promoting sustainable travel. Discount Clubs: Exclusive access to discounts on a wide range of products and services. Career Development: Opportunities for growth within a purpose-driven company. Inclusive Environment: Work in a supportive and collaborative office setting.