Job summary We have an opportunity for talented individuals to join our administration team based at Whiston Primary Care Resource Centre supporting a number of clinical services. Working Monday - Friday 9-5 The role is vital in supporting our aim to provide exceptional patient care every day. Using your organisational, administrative, communication and people skills, you will contribute towards an effective and consistent level of service. Our patients and service users are at the heart of everything we do and we would like to hear from applicants who share this comment. Main duties of the job To provide an efficient and effective administration service to multi-disciplinary teams and demonstrate an attitude which respects and values service users and their carers. Provide effective administrative support including, typing, registering of referrals on a clinical system. Data input, and arranging appointments on a very busy inbound patient booking line. Reception cover on three locations. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 05 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum / pro rata Contract Fixed term Duration 12 months Working pattern Full-time, Part-time Reference number 350-CC7018356 Job locations Whiston Primary Care Resource Centre Old Colliery Road Whiston L35 3SX Job description Job responsibilities Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records. Ensure appropriate records are maintained as directed by Line Manager. Contribute to the ordering of stationery supplies and associated procedures. Contribute to the processing of all incoming and outgoing mail. Participate in the provision of cover and support to colleagues as required. Participate in the local induction process for new staff. Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the Administrative Support Service. Recognise and respond appropriately to urgent and emergency situations. Contribute to the effective and efficient use of resources. Understand and adhere to Trust policies, procedures and guidelines. Job description Job responsibilities Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records. Ensure appropriate records are maintained as directed by Line Manager. Contribute to the ordering of stationery supplies and associated procedures. Contribute to the processing of all incoming and outgoing mail. Participate in the provision of cover and support to colleagues as required. Participate in the local induction process for new staff. Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the Administrative Support Service. Recognise and respond appropriately to urgent and emergency situations. Contribute to the effective and efficient use of resources. Understand and adhere to Trust policies, procedures and guidelines. Person Specification Skills Essential Good verbal and written communication skills Ability to work as member of a team Ability to operate and maintain filing systems both manual and electronic. Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Qualifications Essential Typing/WP RSAII or equivalent or demonstrable experience Desirable ECDL NVQ2 Business Administration GCSE English grade AC or equivalen Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support Strong customer service belief Discreet Change oriented High professional standards Experience/Knowledge Essential Experience of working in an office environment Knowledge of office procedures Familiar with Microsoft Office Desirable Audio Typing experience Experience of working within the NHS or related healthcare experience Experience of dealing with members of the public Knowledge of Powerpoint, Excel, Outlook Awareness of Recovery Model Awareness of children/vulnerable adults guidelines Person Specification Skills Essential Good verbal and written communication skills Ability to work as member of a team Ability to operate and maintain filing systems both manual and electronic. Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Qualifications Essential Typing/WP RSAII or equivalent or demonstrable experience Desirable ECDL NVQ2 Business Administration GCSE English grade AC or equivalen Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support Strong customer service belief Discreet Change oriented High professional standards Experience/Knowledge Essential Experience of working in an office environment Knowledge of office procedures Familiar with Microsoft Office Desirable Audio Typing experience Experience of working within the NHS or related healthcare experience Experience of dealing with members of the public Knowledge of Powerpoint, Excel, Outlook Awareness of Recovery Model Awareness of children/vulnerable adults guidelines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Whiston Primary Care Resource Centre Old Colliery Road Whiston L35 3SX Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)