You will need to coordinate with multiple teams to ensure the smooth rollout of our application services to our customers, managing bespoke deployments and requirements. You will be responsible for the management of the rest of the operations team staff and work directly with the Tech Leads and Team Leads of the development teams. The operations team are also empowered to feed changes directly back to the applications they are deploying, to ensure the best possible customer experience. Internally, the majority of systems are SaaS based with a limited number of cloud-based traditional servers and applications. This team is wholly responsible for the internal systems and IT facilities. The data capture systems run a combination of off the shelf tools and custom applications for the purpose of online activity monitoring and analysis. These are used to provide our customers with insights into the online behaviour of opted-in market research participants. About You: Here’s what we’re looking for: High level of self-organisation Management of diverse staff Ability to deal with changing requirements & priorities The ability to solve problems and find out or source information. Good communication skills Preferred: Experience in SaaS service management Experience in IT Operations management Strong understanding of information security, ISO 27001, and other processes and policies Atlassian development management tools (Jira, Confluence, Bitbucket) Technology experience in Linux, web development (PHP, JavaScript), infrastructure automation, AWS. Mayflower is acting as an Employment Agency in relation to this vacancy.