The successful candidate will project a positive and friendly image to all patients and other visitors, while dealing with queries in a professional, courteous and efficient way. Duties and Responsibilities: Answer all telephone calls, signposting and transferring calls where appropriate Answer all appointment queries Giving out results when required Complete ambulance transport bookings Deal with general enquiries, compliments, and complaints Contacting other providers, responding to urgent/ 999 calls Register new patients and temporary residents Complete the deduction process for required patients Greet and direct patients and visitors, ensuring all visitors are checked in Maintain and monitor the Practice daily appointment ledger Action all incoming post and emails Complete all assigned tasks Ensure outstanding queries are explained and handed over to the next shift Respond to the needs of healthcare staff during clinics Collect payments for non-NHS services