Nestled in the heart of the breathtaking New Forest, our boutique hotel is a sanctuary for guests seeking luxury, comfort, and the serenity of nature. Renowned for ourstunning surroundingsand unique experiences, we are looking for a passionate and experienced Hotel Operations Manager to join our team and help us maintain our reputation as a leading destination in the region.
The Role
As Hotel Operations Manager, you will be the driving force behind the smooth and efficient day-to-day operations of the hotel. Reporting directly to the General Manager, you will lead by example, ensuring every guest has an exceptional stay and every team member feels supported and empowered.
Key Responsibilities:
* Oversee all operational departments, including front desk, housekeeping, food and beverage, and maintenance.
* Maintain high standards of service, cleanliness, and guest satisfaction.
* Manage, mentor, and motivate a diverse team of professionals.
* Monitor and manage budgets, ensuring operational efficiency and cost control.
* Develop and implement strategies to enhance guest experiences and drive repeat business.
* Ensure compliance with health, safety, and environmental regulations.
* Address guest inquiries and resolve issues promptly and effectively.
* Collaborate with the marketing team to promote special packages and events.
About You
We are seeking an enthusiastic leader with a strong background in hospitality management and a passion for creating memorable guest experiences.
Essential Skills and Qualifications:
* Proven experience in hotel operations management, preferably in a luxury or boutique setting.
* Exceptional leadership and interpersonal skills.
* Strong organisational and problem-solving abilities.
* Financial acumen with experience managing budgets and controlling costs.
* Knowledge of industry regulations and best practices.
* A hands-on approach with the ability to inspire and lead a team.
* Flexibility to adapt to a dynamic environment and a commitment to excellence.
Why Join Us?
* Opportunity to work in a stunning, iconic location.
* Be part of a dynamic and passionate team.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
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