Salary: C ir ca £36,743 - £42,435 depending on skills and experience Permanent, Full time, 37 hours a week Location: This role is a regional based role which will involve at home working, office working and regular travel across the Anglian Water region. For a greater career just add water Interested in data, a fast-paced environment and being at the heart of driving customer behaviour change? How about data analysis, exploring logic based approached and broadening your skills sets into new systems and models ? We have an exciting opportunity to join our Water Recycling Networks (WRN) team as a Misuse Support lead. This role will support delivering the AMP 8 Misuse strategy across Water Recycling, working within the Misuse team you’ll be an important part of the team. Co-ordinating the day to day activities that our field resource will undertake, reporting our findings to the programme manager and developing and maintaining our benefits trackers. As a valued employee, you’ll be entitled to: - Personal private health care - An excellent Family Leave package – to help you support your family - 25 days annual leave – rising with length of service - Competitive pension scheme – Anglian Water double-matches your contributions up to 6% - Bonus scheme - Flexible benefits to support your wellbeing and lifestyle. - A flexible working culture - Life Assurance – 8x your salary - Personal Accident cover – up to 5x your salary - Lots of great discounts - Paid time off when you’re physically and mentally unwell What will you be doing? Your key duties will include: Lead and coordinate misuse investigation activity across a variety of locations in both a planned and reactive manner. Support a culture of innovative, forward thinking, positive challenge and support throughout the team to reduce misuse events. Coordinate a process of risk management for operational activity linked to the programme. Support with the management of workloads and resource across the different strands of the programme. Work with different business units and enablers to ensure the supply of correct data and information to support with the delivery of effective customer behavioural change. Develop, maintain and visualise a suite of reports across different systems for field performance, programme performance and programme benefits Support the communication of the programme by working with our comms team to deliver an effective customer behaviour change programme across our domestic and commercial customers What does it take to be a Misuse Support Lead ? Possession of robust analytical abilities, capable of dissecting data to derive meaningful insights. Confidence in translating programme related data in an understandable way to a variety of stakeholders. A positive and collaborative approach to relationship management with the drive to work as part of a wider team. Knowledge of sewerage asset class and operation is desirable. A drive to learn and develop understanding of new areas with an always exploring mindset. Proficiency in the Microsoft Office Suite, including Power B i and Excel. Familiarity with systems like SAP or Oracle, is desirable. Appetite to learn new skills and explore data manipulation, logic approaches and science Attention to detail is paramount, ensuring accuracy in data management. Strong evidence of stakeholder management and presenting information to a variety of stakeholder levels. Prioritisation skills are crucial for managing multiple tasks efficiently to navigating the demands of the role. The a bility to adapt, challenge and work comfortably within ch a nging environments. Full UK driving licence is essential Inclusion at Anglian Water Inclusion is for everyone, and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong. Closing date: 11/05 loveeverydrop