Main area: Secretarial - Paediatric Immunology & Infectious Diseases
Grade: Band 4
Contract: Permanent
Hours: Part time - 21.75 hours per week (Ideally over 3 days)
Job ref: 387-WC3198-IB
Site: Bristol Royal Hospital for Children
Town: Bristol
Salary: £26,530 - £29,114 pa pro rata (depending on experience)
Salary period: Yearly
Closing: Today at 23:59
Interview date: 26/02/2025
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Band 4 Senior Medical Secretary: Paediatric Immunology
We are looking to recruit a band 4 Senior Medical Secretary within the Bristol Royal Hospital for Children; Paediatric Immunology Department 21.75 hours per week, ideally over 3 days.
We are looking for an experienced, enthusiastic and dedicated individual to provide an effective and efficient secretarial service to that department. The successful candidate will ideally have a range of secretarial/PA experience, ideally in a hospital environment, though other administration/PA experience will be considered.
Working in a busy and sometimes demanding role, within a supportive team, the applicant must be a good team player and enjoy working within a multidisciplinary team. The applicant will need to be able to manage and prioritise their workload appropriately. The applicant should have excellent organisational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. As the post deals with patients, relatives, and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous, empathetic telephone manner.
The successful candidates will need to have a good working knowledge of proof reading/audio typing skills and a good working knowledge of managing databases.
Main duties of the job
Communication:
* To act as a point of contact for queries from clinical and non-clinical staff
* Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
* Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
* Returning calls promptly and keeping callers updated with information in an effective and efficient way
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Organising and Planning:
* Checking and sorting investigation reports and passing information on to clinical team as required
* Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
* Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
Detailed job description and main responsibilities
For further information please contact: Lisa Davis, Deputy Medical Secretarial Manager on 0117 34 27455.
Person specification
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work independently, managing own workload, whilst providing supervision and support to others
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to adapt to use new computer packages and programmes
* Effective organisational skills
* Good IT skills including Microsoft packages
* Ability to deal with non-routine issues on own initiative
Knowledge and Experience
* Clerical/administrative experience/Secretarial
* Understanding of specialist medical terminology
* Experience of dealing with the public, both on the telephone and in person
* Knowledge of NHS policies and/or procedures
* Previous NHS experience
Education and Qualifications
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Qualified in word processing or audio typing (or equivalent)
* Business and Administration Level 3 NVQ or equivalent experience
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
#J-18808-Ljbffr