Job summary Administrator 37.5 Hours per week Band 3 Spinal Deformity Unit An opportunity has arisen for an Administrator to join the SDU team for Specialist surgery team at the Royal National Orthopaedic Hospital to support the Unit and team in all administrative tasks / electronic referral system / Overseeing the follow up appointment contact Centre. Main duties of the job We are seeking an experienced administrator who has previous or current knowledge with hospital processes or similar, which includes:o Electronic Via Pathpoint & ERS referral registrationo Tertiary referralso Knowledge of booking outpatient appointmentso Supporting the follow up contact centre for patients' appointments About us The RNOH NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients Date posted 21 February 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year pro-rata per annum inclusive HCAs Contract Permanent Working pattern Full-time Reference number 392-RNOH-1172 Job locations Royal National Orthopaedic Hospital Stanmore HA7 4LP Job description Job responsibilities You must have good communication skills, be able to work effectively in a multi disciplinary team, using your own initiative when prioritizing your workload as well as being able to lead and maintain high standards of care alongside our trust values. You should be able to work well under pressure and be able to multi-task in this busy but friendly working environment Job description Job responsibilities You must have good communication skills, be able to work effectively in a multi disciplinary team, using your own initiative when prioritizing your workload as well as being able to lead and maintain high standards of care alongside our trust values. You should be able to work well under pressure and be able to multi-task in this busy but friendly working environment Person Specification Qualifications Essential Educated to GCSE level, grade C or above including English Literate and numerate Desirable Evidence of continuing education and development Experience Essential Working within a customer care environment Experience of using large databases e.g. patient information systems Desirable Experience of working within a multidisciplinary team Database analysis Skills Essential Knowledge of office management and administration Competent user of; Microsoft Word, Excel, Power Point, Outlook, Google mail Well-developed communication and interpersonal skills Experience of implementing and improving office systems and procedures. Have initiative, be able to prioritise and plan a number or complex and conflicting work demands. Desirable Able to empathise / communicated with enquiries from a diverse range of service u Knowledge Essential Knowledge, understanding and application for equal opportunities Knowledge of waiting list management and patient pathways Knowledge of Patient Administration Systems (ICS) Understand confidentiality and data protection Desirable Knowledge of orthopaedic and sarcoma services Knowledge NHS patient agenda Knowledge of Trust objectives Person Specification Qualifications Essential Educated to GCSE level, grade C or above including English Literate and numerate Desirable Evidence of continuing education and development Experience Essential Working within a customer care environment Experience of using large databases e.g. patient information systems Desirable Experience of working within a multidisciplinary team Database analysis Skills Essential Knowledge of office management and administration Competent user of; Microsoft Word, Excel, Power Point, Outlook, Google mail Well-developed communication and interpersonal skills Experience of implementing and improving office systems and procedures. Have initiative, be able to prioritise and plan a number or complex and conflicting work demands. Desirable Able to empathise / communicated with enquiries from a diverse range of service u Knowledge Essential Knowledge, understanding and application for equal opportunities Knowledge of waiting list management and patient pathways Knowledge of Patient Administration Systems (ICS) Understand confidentiality and data protection Desirable Knowledge of orthopaedic and sarcoma services Knowledge NHS patient agenda Knowledge of Trust objectives Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Royal National Orthopaedic Hospital Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)