Our company name has become synonymous with delivering dependable roofing, waterproofing, and insulation solutions backed by supreme levels of customer service to help the customer along their journey.
This hard earned reputation has been built globally on a foundation of quality and an ethos of customer service which permeates through the organisation and remains as strong today as it did 100 years ago.
Key responsibilities:
* Answering telephone calls in a professional and courteous manner
* Processing orders efficiently and accurately
* Managing direct shipments from supply to customer
* Placing orders with Group/External suppliers and arrange deliveries in timely manner
* Monitoring appropriate stock levels in line with customer demand and supplier lead time
* Managing customer expectations and proactively communicating any issues with regards to their purchase order
* Dealing with invoice queries and raising credit notes where required
Essential Skills/Experience:
* Committed to the delivery of an exceptional level of customer service
* Experience in construction and or roofing desirable
* Good attention to detail
* Previous experience in customer service delivery roles
* Excellent organisational skills and able to prioritise own workload
* Outstanding communication skills both written and oral
* Strong IT Skills and a working knowledge of Microsoft packages
* Ability to work under pressure
* Ability to work under own initiative but within a team
* Able to take ownership of a problem and see it through until resolution
*
Company Benefits
·Health cash plan
·A generous contributory pension scheme
·24 days holidays increasing to 26 days in addition to bank holidays
·Free on-site car park
·Training and development programmes
·Cycle-to-work scheme
·Discounted gym membership
Hybrid working on completion of Probation
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.