Job Description
Job Title: Repair centre Lead TechnicianLocation: TewkesburySalary: £38,000Job SummaryOur client in Tewkesbury is a leading technology organisation seeking a talented individual to support with repairs and maintenance of the product range. Ideally you will have a strong electronic background and hands on repair experience as well as excellent communication skills to liaise with customers in a technical manner.Specific Job Responsibilities
* Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement
* Standardise and document the repair process including creating videos & tutorials to reduce the time to repair
* Train and educate remote repair technicians
* Proactive communication with customers repairs facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns
* Thorough fault finding and diagnostics of product failures to component level
* Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment
* Timely completion of high-quality product repairs & documentation
* Always maintaining safe working practices e.g. soldering
* Highlight repeat failure modes to engineering and management for continuous improvement
* Monthly information sharing meeting with engineering
* Support the incoming inspection of product from our sub-contractors
* Timely creation of inspection reports & feedback to sub-contractors
* Recognise direct link between incoming quality, field failures & repairs
* Create & maintain a PAT testing schedule
* Support continuous improvement through 5S
* Undertake other tasks that maybe reasonably required by the business
Travel Requirements
* Visits to our sub-contractors & Global repair facilities may be required.
Required Qualifications & Experience
* Natural flair for problem solving & diagnostics of electronic circuits to component level
* HNC or equivalent in electronics engineering would be desirable
* IPC-A-610 certified & experience of electronics component handling
* Experience of diagnostic equipment e.g. multi-meters & oscilloscopes etc
* Experienced in the soldering of fine-pitch electronic components
* Previous supervisory experience is preferred.
* MS Office tools experience
* Competencies
* Technically competent with a strong hands-on approach.
* Strong verbal communication and active listening skills
* Patience, time management & leadership skills and the ability to prioritise tasks
* Ability to always work with a sense of urgency and with attention to detail
For more information please contact Grady Izatt on or email