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Job Role: Visiting Development Manager (Ref 22659)
Location: Wells, Somerset
Salary: £15,613.00 per annum plus benefits
Job Sector: Retirement - Independent Living
Hours: Monday-Friday 5 hours per day flexible timings (25 hours per week)
The job role
* Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
* In the event of an emergency, call the appropriate response team or authorities.
* Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
* Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
* Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
* Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
* Build and maintain links with residents' family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
* Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
* Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
* Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis.
Skills & Experience
* Customer service: a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
* Communication: a natural communicator, with the ability to resolve issues and complaints effectively.
* Health & Safety: an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
* IT: able to operate Microsoft Office applications, and confident in learning new systems.
* Administration:
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