Main Trust Switchboard Telephonist / Emergency Call Handler
Mid Cheshire Hospitals NHS Foundation Trust
The following Telephonist vacancy has become available within the Trust's Main Switchboard department.
1 x 22 hours per week
This position will include working unsocial hours [including night shifts], weekends, and bank holidays. An essential part of this vacancy is the flexibility to cover your colleagues' leave, which will also include the ability to work both day and night shifts. You must be a team player as well as have the confidence to work alone.
This position includes lone working shifts; therefore, we are looking for someone with a confident personality and the ability to multi-task during busy times.
Main Duties of the Job
We are an extremely busy department and the main first point of contact for the Trust; therefore, a courteous, helpful, and positive telephone manner with excellent communication skills are essential.
Last year we received over 1 million calls, and along with handling these, we also monitored and actioned short and long-range pager requests; efficiently handled Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria. This was just a small part of our daily duties.
About Us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe, and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognized nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients by supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognized nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job Responsibilities
The successful applicant will:
* Remain calm and efficient when handling emergencies
* Have a flexible approach to work
* Have an out-of-the-box attitude
* Have a confident and enthusiastic personality
* Have a natural enthusiasm to help people
* Have a positive attitude and the confidence to work alone
* Be able to work at short notice [to cover unplanned absences]
* Be able to cover our 24/7 rota without issue
This is an interesting, rewarding, and sometimes challenging position where no two days are the same.
Person Specification
Experience
* Telephonist, Call handling, Customer Service
Reliability
* Reliability
Confidence
* Confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £23,615 a year pro rata. Additional enhancements paid for unsocial hours worked.
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