At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through.
For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities.
That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base.
Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years.
The Role - Content Marketer
Words really matter at Ophelos. We work in a heavily stigmatised industry, where customers are often made to feel ashamed of their financial situation. What we say, and how we say it, is a huge part of what sets us apart.
As we expand into new European markets, we’re looking for an exceptional Content Marketer to take a leading role in owning our copy across multiple channels. Working directly with our Marketing Manager, we’re looking for someone who can infuse their writing with empathy and warmth, transform technical jargon into engaging narratives and elevate our brand for both our customers and clients.
Ophelos is an AI-native platform, meaning we build from the ground up with artificial intelligence at the core of our product and operations. We’re working in a really exciting space where a lot of our tech is a first for the industry, and much of your work will focus on these AI breakthroughs. This will be a varied role spanning short form and long form, UK and EU markets. There will be a mix of B2B and B2C with a focus on B2B. We’re looking for someone who’s keen to get stuck in quickly, work autonomously, and bring new ideas to the table.
In this role, you’ll get to:
* Write with flair across B2B blog posts, thought leadership pieces, case studies, whitepapers, one pagers, press releases, the website and social media content.
* Collaborate closely with our Marketing Manager to build up Ophelos’ online brand presence.
* Team up with the data and engineering teams to bring their work to life across written content and product demos.
* Manage the content calendar and schedule publishing across different channels.
* Feedback both internally and externally, focussing on data-backed proactive solutions.
* Promote our company vision: a world where everyone is financially educated, empowered and equal.
About you
We believe that no one is the finished article, however, some experience in the following is important for this role:
* You’re a magician with a pen and have 2+ years of experience in a writing-focused marketing position.
* You’re interested in the fintech space and AI - you don’t have to have experience in either sector, though it’s a plus.
* You’re a self-starter, looking to take on a role where you take ownership of the content function (you’ll also get support from our Marketing Manager).
* You don’t think business content has to be dry (you could make a policy document sound exciting!).
* You’re a proactive problem solver, who is organised and able to communicate issues internally and externally.
* You’re able to move to fast deadlines and prioritise ruthlessly - we’re still a startup!
* You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle.
We are continually evolving our benefits package at Ophelos. We currently offer:
* Private healthcare through Vitality
* £200 Working from home allowance
* Cashback on costs of the dentist, opticians and more
* 25 days holiday
* Flexible Public Holidays (decide when to take time off)
* Free access to counselling sessions through our EAP
* Flexible Working arrangement - work from home or from the office
* Cycle to work scheme
* Company pension
At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know.
Here at Ophelos we are committed to pay transparency. That's why we share the salary range with every job posting.
About Our Team
Ophelos launched in June of 2021 and is backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. Our team has pioneered innovative products and built successful businesses across the intersection of enterprise & financial technology, artificial intelligence and academia, including companies like Monzo, Google, Oracle, ASAPP, IBM and more, and academic institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.
Our Values
Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace.
Obsess over Customers & Clients – We prioritise our customers and clients, finding solutions that benefit both. Compassion, empathy, and respect underpin every interaction and decision we make.
Feedback is a Gift – We give honest feedback, ensuring we are sensitive in our delivery, and mindful of how different people like to give and receive feedback.
Be Selfless, Act Autonomous – We empower each other to make decisions, both practically and emotionally. We give each other freedom, because we know we can rely on each other.
Move with Courage & Urgency - Prioritise action, especially when the decision is reversible. Experiment and deliver fast, and take pride in the quality of our work.
Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values.
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