360 Services requires a Head of Operations. The successful candidate will be responsible for overseeing the operational and strategic management of all security, safeguarding, and facilities-related services provided by 360 Services.
About us:
Launched in 2014 as 365 Security, our primary business was providing Security Guards and Concierge. However, since 2019 we have extended our range of services to support our clients’ needs from every angle. 360 Services now supplies a diverse spectrum of nationwide safeguarding, security, concierge, and associated facilities services - including CCTV, Waste Removal, Cleaning & Building Maintenance.
Our staff are highly trained, knowledgeable, and most of all have empathy for the Vulnerable Adults that we Safeguard. We provide a results-driven environment to work, where hard work and dedication to the needs of our clients are rewarded.
Purpose of the role:
The position is based at Head Office and will require occasional travel to staff and clients throughout the country. It carries a significant responsibility in that it portrays the image of the company, which means your professional standards must be exemplary. As a ‘leader by example’, it is essential that other personnel can safely follow the example set by you.
You will also need to be a consummate professional providing first-line senior managerial support to the staff on the ground and in the Office. The Head of Operations is the key player in providing leadership and direction to the Operations Team as well as collaborating with HR and Finance departments to meet the overall needs of the company.
Operational Management:
1. Oversee day-to-day operations of the business, including the delivery of all contracts covering security, safeguarding, and facilities.
2. Ensure that our Out of Hours Control Room delivers excellent support to our clients and all staff.
3. Contribute to creating and executing a plan for the growth of the soft facilities offered by the business, including cleaning, bulk rubbish removal, CCTV & Access Control, and Electrical & Mechanical Maintenance.
4. Streamline processes, reduce costs, and enhance quality, leveraging new technology and management tools to automate and optimise processes where feasible.
Key Responsibilities:
1. The creation and management of client accounts.
2. Ensuring health and safety compliance, managing and creating security protocols.
3. Ensuring that the Operations team are supported by a robust out-of-hours support team.
4. Ensuring that all aspects of our operations department are functioning in line with both our clients and the board of directors’ objectives.
5. Ensuring staffing budgets are maintained, compliance with relevant regulations and industry memberships/accreditations are maintained.
The Successful candidate will be tasked with:
1. Oversee and bid for the successful delivery of tender opportunities in conjunction with both the senior management of the business and the sales team.
2. Developing, implementing, and continuously improving the strategy of the operations department to meet the evolving needs of the business.
3. Leading the planning and execution of new and existing contracts ensuring that the ethos and expectations of the business are delivered to all clients.
4. Liaising with the Business development team to ensure that they are guided by the capabilities of our team and to provide a joint approach to growing the company’s client base.
5. Managing the implementation of policies, regulations, and procedures to ensure the effective, efficient safe operation of the business including our internal audit processes.
6. Leading performance management initiatives, providing guidance and support to team members.
7. Introducing and monitoring key performance indicators (KPIs) to assess operational effectiveness and identify areas for improvement.
8. Driving continuous improvement initiatives by analysing processes and implementing best practices.
Knowledge, skills, experience, and personal qualities:
* Must be able to communicate effectively in the organisation, both verbally and in writing and speak clearly using correct English.
* Must have strong IT skills and the ability to use Microsoft Office programmes and learn other Windows-based programmes.
* Must have attention to detail when creating client documents.
* The proven ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or scheduled form.
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