Job summary The candidate is to provide general administration duties including Reception and the very busy central booking appointment Line. Knowledge and experience of using databases and data inputting is desirable, but training will be given. Successful candidates should possess a good general education (GCSE's grades A-C) excellent keyboard and word processing skills (ECDL/RSA2) excellent organisational, communication and interpersonal skills, and the ability to work under pressure, also empathy and understanding when dealing with patients. Full and part time hours are available For further details contact Julie Carroll on 01670 500501 Julie.Carrollnorthumbria-healthcare.nhs.uk Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Main duties of the job To assist in data entry and working with Lilie computer system. To provide an efficient and highly confidential reception service for Sexual Health To provide administrative and IT support to all staff in the department. To present a user-friendly and accessible service to the public To support clinical staff with waiting area management To undertake telephone and reception duties as appropriate, including dealing with the general public over the telephone or face to face To clearly communicate orally with members of the public where there may be barriers to understanding To undertake typing as appropriate, using PC based word processing and spreadsheet package To undertake general office administration tasks, including filing, photocopying, cash handling (for example petty cash) and processing financial documentation. To provide relief cover for other members of the administrative team as appropriate To contribute to the training of new members of staff About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England. Date posted 18 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 319-6960963IO-HAS Job locations One to One Centres - Blyth and Shiremoor (currently ward 9 NTGH) Brenkley Avenue Shiremoor NE27 0PR Job description Job responsibilities To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service. To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis. To present a user-friendly and accessible service for the public. To deal with reception & telephone enquiries effectively and efficiently Flexibility to work and travel between offices as required, to cover clinics. To be a key holder and responsible for the opening up andclosing of the office and setting the alarm. Expediting other services and delivers e.g. stock control. To order stationery, to ensure sufficient supplies are available in the department when required. To be aware of all Trust and service policies and procedures to ensure these are followed at all times. To be aware of the nature of information dealt with in the NHS (particularly this department) and to work in a manner which ensure Confidentiality and Security of this information. To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained. To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes. Job description Job responsibilities To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service. To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis. To present a user-friendly and accessible service for the public. To deal with reception & telephone enquiries effectively and efficiently Flexibility to work and travel between offices as required, to cover clinics. To be a key holder and responsible for the opening up andclosing of the office and setting the alarm. Expediting other services and delivers e.g. stock control. To order stationery, to ensure sufficient supplies are available in the department when required. To be aware of all Trust and service policies and procedures to ensure these are followed at all times. To be aware of the nature of information dealt with in the NHS (particularly this department) and to work in a manner which ensure Confidentiality and Security of this information. To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained. To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes. Person Specification Qualifications / Professional Registration Essential GCSE/O level or equivalent experience NVQ level2 or equivalent Recognised IT Qualification or equivalent experience Desirable Additional qualification in word processing or spreadsheets Experience and knowledge Essential Experience of working with the public. Desirable Experience of working within the NHS Experience of working with the public, including young people. Person Specification Qualifications / Professional Registration Essential GCSE/O level or equivalent experience NVQ level2 or equivalent Recognised IT Qualification or equivalent experience Desirable Additional qualification in word processing or spreadsheets Experience and knowledge Essential Experience of working with the public. Desirable Experience of working within the NHS Experience of working with the public, including young people. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northumbria Healthcare NHS Foundation Trust Address One to One Centres - Blyth and Shiremoor (currently ward 9 NTGH) Brenkley Avenue Shiremoor NE27 0PR Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)