Job summary The Medical Specialties Division is seeking to hire a full-time Administration Coordinator to join the administration team in support of the Diabetes and Endocrinology Team. In this role, you will manage the pump service for the department, ensuring timely delivery of pumps to patients and overseeing orders. You will work closely with the nursing team and wider consultant teams. Additionally, you will be responsible for taking minutes during departmental meetings.The postholder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is taken to day-to-day management of organising patient pathways, maximising Trust's resources and to meet NHS waiting time standards. Main duties of the job The postholder will have key working relationships with all members of the administrative and clinical teams including medical staff, allied health professionals and support workers. They will act as the first point of contact (in phone and email) in communication with patients, relatives and GPs and other external hospital staff.The postholder will be responsible for escalating and troubleshooting issues to the Service Manager and will contribute to finding proactive solutions to routine issues.The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role. About us University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. Date posted 22 April 2025 Pay scheme Agenda for change Band Band 4 Salary £31,944 to £34,937 a year Per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 309-UCLH-6180 Job locations University College London Hospital 250 Euston Road London NW1 2PG Job description Job responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad. The Trust has an international reputation and a tradition of innovation. Our excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), we would be one of the countrys five comprehensive biomedical research centres. The Division of GI Services includes the medical and surgical specialities of hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We perform around 600 endoscopy procedures per week. Our administration team are vital to the smooth running of these services. Come and be a part of the best NHS trust in England to work for, according to our staff UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Job description Job responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad. The Trust has an international reputation and a tradition of innovation. Our excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), we would be one of the countrys five comprehensive biomedical research centres. The Division of GI Services includes the medical and surgical specialities of hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We perform around 600 endoscopy procedures per week. Our administration team are vital to the smooth running of these services. Come and be a part of the best NHS trust in England to work for, according to our staff UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Person Specification Knowledge and Qualifications Essential Educated to GCSE level or equivalent, including Grade C or higher in English. Desirable NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent qualification or experience. Experience Essential Demonstrable level of administrative experience at a high level of competence acquired through both training and experience. Experience of working in a customer focused service preferably in a multi-cultural environment Desirable Previous NHS experience Communication Essential Able to communicate accurately and effectively with patients and colleagues. verbally and in writing. Able to respond to queries and concerns as they arise and solve them where possible. Personal and People Development Essential Demonstrates understanding of own role within the team Able to induct new staff into your area of work. Health, Safety And Security Essential Able to identify risks and resolve or report them. Quality Essential Demonstrate sound understanding of what constitutes a high-quality service for patients and ensure junior staff are made aware of this Willing to be responsible for managing resources efficiently and effectively Equality and Diversity Essential Understanding of the importance of equal opportunities. Information processing Essential Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint. Desirable Experience of working with hospital databases. Information Collection & Analysis Desirable Able to collate datasets and present in a logical format. Person Specification Knowledge and Qualifications Essential Educated to GCSE level or equivalent, including Grade C or higher in English. Desirable NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent qualification or experience. Experience Essential Demonstrable level of administrative experience at a high level of competence acquired through both training and experience. Experience of working in a customer focused service preferably in a multi-cultural environment Desirable Previous NHS experience Communication Essential Able to communicate accurately and effectively with patients and colleagues. verbally and in writing. Able to respond to queries and concerns as they arise and solve them where possible. Personal and People Development Essential Demonstrates understanding of own role within the team Able to induct new staff into your area of work. Health, Safety And Security Essential Able to identify risks and resolve or report them. Quality Essential Demonstrate sound understanding of what constitutes a high-quality service for patients and ensure junior staff are made aware of this Willing to be responsible for managing resources efficiently and effectively Equality and Diversity Essential Understanding of the importance of equal opportunities. Information processing Essential Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint. Desirable Experience of working with hospital databases. Information Collection & Analysis Desirable Able to collate datasets and present in a logical format. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University College London Hospitals NHS Foundation Trust Address University College London Hospital 250 Euston Road London NW1 2PG Employer's website https://www.uclh.nhs.uk (Opens in a new tab)