Job Description
At our Eminox site based in Gainsborough our Customer Service Team are responsible for end to end Customer management. Ensuring that all internal and external customers requirements are understood and met through effective customer service.
The Customer Relationship Manager is responsible for all incoming business demand for Retrofit and Aftermarket and the day to day coordination of the Demand Control process for both departments. The Department meets its objectives of maintaining up to date customer schedules, pricing, order information and providing a high level of customer service. It also maintains up to date customer schedules and order information.
Overview of duties
1. Being a single point of contact for customers while building and maintaining relationships for key customer accounts
2. Answering customers concerns, assessing and resolving queries received from internal and external customers
3. Performing regular customer visits as defined by the communication matrix
4. Ensuring pricing for key strategic customers is maintained and updated in line with business requirements
5. Day to day organisation of the Customer Service Department workload
6. Responsible for the management of the Demand Control process ensuring we can achieve the requested deliveries, negotiating this where necessary with the customer to ensure alignment to the internal plan
7. Receiving schedules/orders from c...