Job Description
Senior Technical Support
Middlewich
Permanent
£35,000-£40,000
We're currently on the lookout for a skilled and driven Senior Technical Support professional to join a supportive and welcoming Technical environment in Middlewich. We are seeking a candidate who shows willingness, and the ability to get stuck in!
* Contract: Permanent
* Salary: £35,000-£40,000 depending on experience
* Hours: Monday to Friday, 9am - 5pm (with 1 week in 4 on call and occasional weekend working)
* Benefits: Company van available (including a fuel card for business use) or expensed mileage, workplace pension, free parking, 28 days annual leave
Main Duties:
* Supporting the team and working collaboratively
* Accurately diagnosing software and hardware faults, resolving client problems via remote networking and site visits
* Providing high standards of customer care, ensuring efficient problem resolution and maintaining client communication
* Offering 1st and 2nd line helpdesk support for hardware, software, audio-visual, and telephone equipment
* Performing additional duties as required
* Working towards and completing Microsoft Certifications for IT Professionals
* Auditing new customers' IT systems, providing reports, and discussing findings and recommendations with clients
* Adhering to health and safety procedures and associated policies
* Proactively implementing company policies and procedures
* Maintaining satisfactory standards of safety and security in relation to customers
Personal Qualities and Skills:
* Professional attitude
* Flexible and willing to learn
* Demonstrates good initiative
* Excellent communication skills
* Well presented
* Excellent attendance record
* Good team player
* Knowledge and skills in networking, firewalls, and routing protocols
* Familiarity with the Microsoft portfolio and Virtualisation Technologies
* Extensive use of all currently supported Microsoft Operating Systems and Microsoft Office
* Strong understanding of WAN & LAN networking concepts, including TCP/IP, DHCP, DNS
* Microsoft certification desirable
INDCOM
JBRP1_UKTJ