AIRFREIGHT IMPORT OPERATOR Location: Heathrow Hours: Full time, 37.5 hours per week, 9:00 – 17:30 Monday to Friday About the position: The Import Operator is responsible for the arranging and receiving of all import consignments on behalf of both internal and external customers in the most efficient and cost effective manner, whilst achieving the required service levels. Dealing with all documentation and liaising with Hellmann Partners and our customers. The Import Operator is also responsible for communicating with all internal functions. Key Tasks and Responsibilities will include: Ensure accurate data is entered into Hellogic. Completes all required import paperwork including customs work, invoicing and all other essential air Import documentation. Review all customer booking and clearance instructions ensuring these are understood and followed. Provide all relevant service providers with the required information for successful service delivery. Ensure full understanding and strict compliance to customs processes and procedures. Ensure all delivered instructions are clear, concise and are provided in the correct format. Communicate with all operations to ensure the accuracy of consignment delivery. Manage all consignments by obtaining the latest status information and monitor accordingly. Ensure the recovery of air cargo is managed and complies with ETSF. Accurate inventory management of the ETSF. In the event of a service failure identify the root cause and take appropriate action to address ensuring he customer is kept fully informed. Accurate and timely management of all mandatory milestone data. Delivery accurate costs within Hellogic thus alleviating potential revenue variances. Raising sales invoices accurately within agreed KPI timescales. Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulations. In depth understanding of the airfreight product including Incoterms. Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate. Provide customer reports where required. Constantly consider initiatives which will both enhance the customer experience. Be committed to excellent service quality. Adheres to all HMRC regulations Communication professional to customer and colleagues Follows SOPs and work instructions for key accounts About you: The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office. Up to 5 years’ experience in freight Forwarding industry Excellent written and communication skills. Team player. Competent in IT skills word, excel and customs system. Hard working diligent, self-motivated. Salary is dependent upon qualifications and experience. Our Values: As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logistical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together At Hellmann Worldwide logistics, we look for people who live; Our caring spirit, which makes us stand out from the rest Reliability and are accountable in every situation Entrepreneurship by knowing the business, industries and the market Forward thinking and are bold to bring in new ideas to perspectives Do you represent these values and feel like it would be the best fit? Then apply now. Right to Work UK In accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application. All offers of employment are subject to a five year background check and criminal records check satisfactory to our Company. Successful applicants will be contacted to arrange an interview. Unfortunately due to the volume of CV's we receive we are unable to reply to unsuccessful candidates at this stage. If you have not heard from us within 2-3 weeks, your application has not be successful on this occasion. Please note should sufficient applications be received we reserve the right to close this vacancy at any time, we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment. We are not looking to engage with any external recruitment agencies.