We're looking for committed, enthusiastic people to join our innovative multi-disciplinary team based in York's newest purpose-built primary care facility.
As the successful candidate, you will be a key part of our two partner practice and will work alongside a growing team.
You will be the first point of contact for patients and be responsible for receiving, assisting, and signposting patients in accessing the appropriate service in a courteous, efficient, and effective way. You will also provide general assistance to the practice team.
At Unity Health, the main way that patients contact us is via email or phone depending on the patient's preference. We do not make patients complete an online form, so all contact made by a patient to the surgery will be answered by a member of Unity Health staff.
Unity Health currently operates 2 surgeries to the South and East of York, close to excellent local amenities. We are a consistently high QoF achiever, a supporting member of the Humber & North Yorkshire ICB and an active member of the Student Health Association (SHA).
Main duties of the job
The main duties as a medical receptionist at Unity Health will include:
1. Being the first point of contact for all people contacting the surgery in person, via email, and on the telephone.
2. Accurately signposting patients to the most appropriate service/person for their need using training provided and resources made available.
3. Providing assistance to the wider team in the surgery.
4. Projecting a positive and friendly image of the surgery.
5. Booking and amending appointments appropriately.
6. Playing a huge role in the day-to-day running of the surgery to ensure that things run smoothly.
7. Reporting any concerns to the relevant persons at the earliest opportunity.
8. Having strong IT skills which are vital to this role.
About us
The practice is stable, led by a strong partnership and supported by a loyal team of staff. We offer a full range of services, with the provision of high-quality care and enhanced patient experience being at the heart of the practice development.
Unity Health is a York-based NHS GP practice, serving more than 18,000 patients. It has a long history of family medicine dating back over 60 years. It also has over 30 years' experience in student health, providing healthcare to the University of York.
We see a wide range of conditions presented by the variety of patients coming into the practice. No two days are the same, which makes it a very interesting workplace.
The reception team is made up of approximately 15 receptionists who work their hours across the week and at both surgeries.
Kimberlow Hill Surgery is open 8am-8pm Monday Thursday, 8am-6pm Friday, and 9am-1pm Saturday, meaning there is a lot of flexibility with hours. Wenlock Terrace surgery is open 8am-6pm Monday Friday. We work on a rolling shift pattern; at interview, your hours will be discussed, and we will then propose some hours to you. Once accepted, these will be your hours going forward. Overtime is available.
The whole practice is one big team here at Unity Health, and we often arrange social events outside of work to get together and enjoy each other's company away from work.
Benefits of the job include on-site parking, a cycle to work scheme, and NHS pension.
Job responsibilities
JOB TITLE: Medical Receptionist
REPORTS TO: Duty Managers
HOURS: Various TBA, Monday to Saturday
Overview
First point of contact for patients, both on the reception desks and phones. Receive, assist, and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Provide efficient, helpful, informative, and supportive reception and administration services to patients and members of the Practice team.
Person Specification
Qualifications
* Qualification in Reception & Administration
Knowledge and Skills
* Basic IT skills
Experience
* Experience in Customer Service
* Experience as a Medical Receptionist
* Experience in Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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