3rd Line Team Leader - Manchester - £45k Excellent Benefits About the Role: We are seeking an experienced and highly skilled 3rd Line Team Leader to lead a team of technical specialists in delivering high-quality IT support services. This role will focus on ensuring system reliability, managing complex technical challenges, and overseeing supplier collaboration to maintain seamless IT operations. The successful candidate will be responsible for leading and developing the 3rd Line Support Team, ensuring the timely resolution of incidents, and maintaining high standards of service delivery. Key Responsibilities: Lead and manage the 3rd Line Support Team to ensure the effective resolution of complex technical issues. Oversee the administration and monitoring of IT systems, ensuring system security and compliance. Manage relationships with external service providers and suppliers to ensure high service standards. Implement IT policies, procedures, and service level agreements to improve efficiency and service quality. Provide expert advice on IT infrastructure, application management, and security protocols. Coordinate patch management and proactive system maintenance. Collaborate with internal stakeholders to align IT services with business needs. Support IT service continuity planning and risk management initiatives. About You: Extensive experience in IT support and leadership, ideally in a 3rd line or senior technical role. Strong knowledge of IT systems, infrastructure, networking, and security protocols. Proven experience managing vendor relationships and service level agreements. Excellent problem-solving and decision-making skills. Strong leadership and team management capabilities, with the ability to motivate and develop staff. Exceptional communication skills and stakeholder management experience. Willingness to participate in an on-call rota and travel when required. Benefits: Leadership opportunity in a highly technical environment. Career growth and professional development support. Exposure to cutting-edge technologies and IT strategies. If you have the technical expertise and leadership skills to manage complex IT challenges, we'd love to hear from you Apply now to take the next step in your career.