Job summary The NHS South West Collaborative Commissioning Hub are looking to appoint a Primary Care Analyst. The post holder will work in an autonomous role as part of a dynamic team delivering transformation and commissioning support across Primary Care services on behalf of NHS England and the 7 Integrated Care Boards (ICB) as part of the South West Collaborative Commissioning Hub (SW CCH) team, which is hosted by Somerset ICB. The role will work across the Primary Care Team within the South West to provide complex analysis, information, monitoring and reporting across our portfolio. The Analyst will help lead and deliver a high-quality insight service to customers using extensive knowledge of NHS data and business processes, good technical skills, and a passion for storytelling. Through their excellent insight skills, they will enable the South West Collaborative Commissioning Hub to drive meaningful changes for Pharmacy, Optometry and General Practice. The role is pivotal to forging effective working relationships with stakeholders providing expert analytical support to the SW CCH and ICBs. The role will manage multiple work requests including conflicting demands and regularly liaise with wide range of stakeholders to enhance analysis and Primary Care performance. Main duties of the job Examples of work include: Deep dive pieces of analysis these are multiple and varied in topic and method applied. Designing and building new workbooks and leading the monthly and quarterly analysis and reporting for Primary Care. This includes monitoring performance and identifying reasons for variation in performance. Analysis of workforce trends to help support workforce planning and retention and recruitment of Primary Care staff For this role, the keyskills we are looking for include: You need to be comfortable to work under your own initiative, manage your own workload and to make autonomous decisions. You need to be adept at solving problems and responding to unexpected demands. As an analyst you will need to be an advanced user of Excel and know how to use techniques appropriately and have a degree in a relevant area or evidence of equivalent experience. You need to be inquisitive and methodical in applying analytical skills and data visualisation. This will include interpretation of data, evaluation, modelling and forecasting and making recommendations as required. You will need to be adept at building and maintaining strong working relationships & networks across a wide range of stakeholders at varying levels of seniority. You need excellent and confident communication skills. You will be able to communicate your analysis, both verbally and in written forms to a range of audiences. About us NHS Somerset Integrated Care Board (ICB) is responsible for implementing a health and care strategy developed by the Integrated Care Partnership. It consists of approximately 350 staff across 8 directorates, each with multiple teams. We welcome applications from all backgrounds, including underrepresented groups, and are committed to equality of opportunity. We believe diverse organisations best reflect the communities they serve. We reserve the right to close the vacancy early if sufficient applications are received before the advertised closing date. Visa sponsorship is not offered. Flexible working is available from day one, including an agile home/office-based approach. However, you will be required to travel to other South West locations for meetings may be necessary. Please consider this before applying. Note for existing NHS Employees applying for Fixed Term vacancies at NHS Somerset If you are an existing NHS Employee and are applying for a Fixed Term role with NHS Somerset, the role will be offered on a secondment basis only. You should gain agreement from your current employer before applying to allow you to be released on secondment. Please ensure the reference section confirms your current HR Department details. Thank you for your interest Date posted 14 February 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Contract Permanent Working pattern Full-time, Flexible working Reference number D9462-SOMICB009-25 Job locations ICB Wynford House Wynford House, Lufton Way Yeovil Somerset BA21 8HR Taunton South West House Blackbrook Park Avenue Taunton Somerset TA1 2PX Jenner House, Avon Way, Langley Park, Chippenham SN15 1GG Chy Trevail Beacon Technology Park Bodmin PL31 2FR Shire Hall Westgate Street Gloucester GL1 2TR Plumer House Tailyour Road Plymouth PL6 5DH Floor 2 North Wing 100 Temple Street Bristol BS1 6AG Job description Job responsibilities Purpose of the role The Primary Care Team works within the South West Collaborative Commissioning Hub, (CCH) and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of: Primary and Secondary Care Dental Services Community Pharmacy Dispensing Practices Community Opticians Alongside this work, the team are responsible for supporting ICBs in the transformation of the primary care services listed above. The team also works alongside ICBs to support the transformation programme on General Medical Services (General Practice). About the Role As an Analyst, the post holder will support managers and staff across the South West Collaborative Commissioning Hub and the 7 South West Integrated Care Boards (ICBs), helping them to distinguish between signal and noise by providing actionable insights. The Analyst will help lead and deliver a high-quality insight service to customers using extensive knowledge of NHS data and business processes, good technical skills, and a passion for storytelling. Through their excellent insight skills, they will enable the South West Collaborative Commissioning Hub to drive meaningful changes for Pharmacy, Optometry and General Practice. In particular, the post holder will: Demonstrate significant experience and understanding of a breadth of analytical methods (i.e. economics, statistics, social research, health related disciplines and operational research techniques) and their application, to provide high quality, timely analysis and intelligence to a standard which reflects current best practice; Demonstrate a deep understanding/experience of at least one analytical technique with application to healthcare; Structure problems and develop appropriate analytical solutions, analysing and triangulating data in innovative ways, and adapting approaches to deal with ambiguity. Deploy analytical judgement in dealing with unstructured and/or missing data; Take a practical approach to providing advice, giving persuasive explanations of complex concepts orally and in writing to a range of audiences, in a clear and accessible manner; Have good project management skills, including the ability to plan, manage and deliver a portfolio of projects, juggle competing priorities and tight deadlines for self and team, and work autonomously to drive own work programme and that of team members. Anticipate and proactively manage delivery risks, quality assure their own and others work; Work with other team leaders to develop and manage all staff in the analytical team, providing appropriate coaching and support; Build and manage collaborative relationships across the health system, including internal and external policy and analytical teams, providers and clinical experts, and challenging external partners and stakeholders, to ensure analysis is relevant to their needs. Key Job Specifics & Responsibilities Delivering High Standards To provide high quality, timely analysis and intelligence relating to key priorities of South West Primary Care. These priorities will include assurance and accountability, commissioning, transformation, quality and safety, finance and policy and strategy development. Improving quality and outcomes Seeks to influence either policy or commissioning through their work. To work collaboratively across the South West Collaborative Commissioning Hub matrix, supporting ICBs with the delivery of their delegated commissioning priorities. Enabling patient and public involvement To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making. To ensure all public and patient contact with the office is of highest professional standard. To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties Promoting equality and reducing inequalities To uphold organisational policies and principles on the promotion of equality. To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality. Partnership and cross boundary working To work closely with senior managers across NHS England, the South West Collaborative Commissioning Hub and ICBs using analysis to improve decision-making on key priorities To develop strong networks with key internal and external stakeholders and partners to ensure alignment and co-ordination of work and to maximise impact To work in partnership with others and as part of cross-directorate teams to deliver successful outcomes To coordinate activities of other officers in the awareness of the business agenda with specific reference to communication of directorate and corporate activities. To facilitate effective liaison with people at all levels, including senior staff at the Department of Health, Government Departments, MPs, senior staff in the NHS and partner organisations Leadership for transformational change To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate. Using insight and evidence for improvement To explain method and results in an immediately useable format that has been agreed with the customer. Developing an excellent organisation To ensure the health, safety, and wellbeing of all staff within the department. To ensure compliance with all confidentiality and governance requirements within the department. To always adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct. Key Accountabilities Analytical/Judgmental Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration. Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Monitor and evaluate risks and issues using a tracking mechanism to enable a proactive resolution and escalation processes. Contribute to the information management of performance, taking a lead for specific projects. Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested. Communication Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions. Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team. Responsible for preparation of correspondence and complex papers, as directed by Manager. Financial and Physical Resources Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Support and inform teams on the targeting of resources, monitoring spends, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis. Continually strive for delivering project/function outcomes, value for money and greater efficiency. Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time. People Management (as required) Provide specialist training, advice and support on own role/responsibilities where necessary. Support training and induction of new staff. Responsible for team supervision. Participate in the recruitment and selection process. Information Management Operate within and provide enhancements to current management information, reporting to enhance decision making processes. Updating, maintaining, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Lead on development, implementation, monitoring and evaluation of new information systems. Responsible for the development and maintenance of databases required for regular reports. Analyse, interpret and present data to highlight issues, risks and support decision making. Research and Development Actively supports and contributes to the development of key performance indicators for the successful assessment of performance. Test and review new concepts, models, and practices. Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes. Plan, develop and evaluate methods and processes for gathering, analysing, interpreting, and presenting data and information. Planning and Organisation Contribute to strategic planning. Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans. Job description Job responsibilities Purpose of the role The Primary Care Team works within the South West Collaborative Commissioning Hub, (CCH) and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of: Primary and Secondary Care Dental Services Community Pharmacy Dispensing Practices Community Opticians Alongside this work, the team are responsible for supporting ICBs in the transformation of the primary care services listed above. The team also works alongside ICBs to support the transformation programme on General Medical Services (General Practice). About the Role As an Analyst, the post holder will support managers and staff across the South West Collaborative Commissioning Hub and the 7 South West Integrated Care Boards (ICBs), helping them to distinguish between signal and noise by providing actionable insights. The Analyst will help lead and deliver a high-quality insight service to customers using extensive knowledge of NHS data and business processes, good technical skills, and a passion for storytelling. Through their excellent insight skills, they will enable the South West Collaborative Commissioning Hub to drive meaningful changes for Pharmacy, Optometry and General Practice. In particular, the post holder will: Demonstrate significant experience and understanding of a breadth of analytical methods (i.e. economics, statistics, social research, health related disciplines and operational research techniques) and their application, to provide high quality, timely analysis and intelligence to a standard which reflects current best practice; Demonstrate a deep understanding/experience of at least one analytical technique with application to healthcare; Structure problems and develop appropriate analytical solutions, analysing and triangulating data in innovative ways, and adapting approaches to deal with ambiguity. Deploy analytical judgement in dealing with unstructured and/or missing data; Take a practical approach to providing advice, giving persuasive explanations of complex concepts orally and in writing to a range of audiences, in a clear and accessible manner; Have good project management skills, including the ability to plan, manage and deliver a portfolio of projects, juggle competing priorities and tight deadlines for self and team, and work autonomously to drive own work programme and that of team members. Anticipate and proactively manage delivery risks, quality assure their own and others work; Work with other team leaders to develop and manage all staff in the analytical team, providing appropriate coaching and support; Build and manage collaborative relationships across the health system, including internal and external policy and analytical teams, providers and clinical experts, and challenging external partners and stakeholders, to ensure analysis is relevant to their needs. Key Job Specifics & Responsibilities Delivering High Standards To provide high quality, timely analysis and intelligence relating to key priorities of South West Primary Care. These priorities will include assurance and accountability, commissioning, transformation, quality and safety, finance and policy and strategy development. Improving quality and outcomes Seeks to influence either policy or commissioning through their work. To work collaboratively across the South West Collaborative Commissioning Hub matrix, supporting ICBs with the delivery of their delegated commissioning priorities. Enabling patient and public involvement To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making. To ensure all public and patient contact with the office is of highest professional standard. To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties Promoting equality and reducing inequalities To uphold organisational policies and principles on the promotion of equality. To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality. Partnership and cross boundary working To work closely with senior managers across NHS England, the South West Collaborative Commissioning Hub and ICBs using analysis to improve decision-making on key priorities To develop strong networks with key internal and external stakeholders and partners to ensure alignment and co-ordination of work and to maximise impact To work in partnership with others and as part of cross-directorate teams to deliver successful outcomes To coordinate activities of other officers in the awareness of the business agenda with specific reference to communication of directorate and corporate activities. To facilitate effective liaison with people at all levels, including senior staff at the Department of Health, Government Departments, MPs, senior staff in the NHS and partner organisations Leadership for transformational change To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate. Using insight and evidence for improvement To explain method and results in an immediately useable format that has been agreed with the customer. Developing an excellent organisation To ensure the health, safety, and wellbeing of all staff within the department. To ensure compliance with all confidentiality and governance requirements within the department. To always adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct. Key Accountabilities Analytical/Judgmental Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration. Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Monitor and evaluate risks and issues using a tracking mechanism to enable a proactive resolution and escalation processes. Contribute to the information management of performance, taking a lead for specific projects. Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested. Communication Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions. Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team. Responsible for preparation of correspondence and complex papers, as directed by Manager. Financial and Physical Resources Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Support and inform teams on the targeting of resources, monitoring spends, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis. Continually strive for delivering project/function outcomes, value for money and greater efficiency. Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time. People Management (as required) Provide specialist training, advice and support on own role/responsibilities where necessary. Support training and induction of new staff. Responsible for team supervision. Participate in the recruitment and selection process. Information Management Operate within and provide enhancements to current management information, reporting to enhance decision making processes. Updating, maintaining, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Lead on development, implementation, monitoring and evaluation of new information systems. Responsible for the development and maintenance of databases required for regular reports. Analyse, interpret and present data to highlight issues, risks and support decision making. Research and Development Actively supports and contributes to the development of key performance indicators for the successful assessment of performance. Test and review new concepts, models, and practices. Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes. Plan, develop and evaluate methods and processes for gathering, analysing, interpreting, and presenting data and information. Planning and Organisation Contribute to strategic planning. Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans. Person Specification Experience Essential Experience with relevant data sets and analysis software including Microsoft Excel. Demonstrate an understanding of datasets and data sources including the quality and reliability of the data. Awareness in project and programme management methodologies such as Prince 2, MSP and / or Agile Desirable Previous experience in similar role in public sector. A good understanding of the health and social care environment and roles and responsibilities within it. Experience of triangulating data from different sources and demonstrate an appreciation of the differences that might occur in large datasets. Specialist knowledge in a relevant subject to post-graduate level Experience and understanding of evaluating and measuring the performance of health services. Experience in communications and stakeholder management. Comprehensive knowledge of project management and/or health information systems development. Workforce development knowledge and experience. Qualifications Essential Educated to degree level in relevant subject such as or equivalent level of experience of working at a similar level. Evidence of continued professional development. Personal Statement / Motivation for Applying Essential Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying. Person Specification Experience Essential Experience with relevant data sets and analysis software including Microsoft Excel. Demonstrate an understanding of datasets and data sources including the quality and reliability of the data. Awareness in project and programme management methodologies such as Prince 2, MSP and / or Agile Desirable Previous experience in similar role in public sector. A good understanding of the health and social care environment and roles and responsibilities within it. Experience of triangulating data from different sources and demonstrate an appreciation of the differences that might occur in large datasets. Specialist knowledge in a relevant subject to post-graduate level Experience and understanding of evaluating and measuring the performance of health services. Experience in communications and stakeholder management. Comprehensive knowledge of project management and/or health information systems development. Workforce development knowledge and experience. Qualifications Essential Educated to degree level in relevant subject such as or equivalent level of experience of working at a similar level. Evidence of continued professional development. Personal Statement / Motivation for Applying Essential Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying. Employer details Employer name NHS Somerset Integrated Care Board Address ICB Wynford House Wynford House, Lufton Way Yeovil Somerset BA21 8HR Employer's website https://nhssomerset.nhs.uk/ (Opens in a new tab)