Workplace Experience Manager
Job ID: 213349
Posted: 27-Mar-2025
Role type: Full-time
Areas of Interest: Engineering/Maintenance
Location(s): London - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in Heathrow. The individual will be the point of contact to the Client and Customers in supporting & driving the workplace agenda. The individual must have exceptional interpersonal skills, with a vision for improvement and innovation, and an analytical mindset; someone who can collaborate and champion change throughout the implementation cycle and journey of workplace modernisation.
Role Summary:
* Liaise with building stakeholders and business contacts in driving the Workplace modernisation strategy – not limited to but including various methods such as forums, daily floor walks, comms meetings, innovation sessions, being key contact.
* Manage and coordinate the making of initiatives working with onsite teams to promote and to create a forward plan.
* With the support of the team’s Event Planner, manage/oversee all Events activities on site ensuring a seamless end-to-end delivery.
* Support the delivery of the One Team ethos.
* Develop and nurture business relationships with all stakeholders across the site through these relationships, gain insights into anticipated future requirements and work these into the service delivery strategy.
* Support the Workplace team with delivering individual building or site-wide projects and initiatives.
* Support the Account Manager in driving consistency and standards across the site.
* Act as a key point of contact for all customer enquiries and direct out to all required points of ownership.
* Work collaboratively with customers.
* Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor.
* Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.
* Manage team to ensure they deliver with the same customer focus and dedication.
* Proactively work with the site team and customer to ensure innovation and continuous improvement is at the front of our delivery.
* Accountable for all soft services delivery on the contract including contractor delivery, reporting, meetings, HSE, compliance, and auditing (internal and external).
Experience Required:
* Previous experience of Workplace Experience/Building Services in a Corporate environment.
* Previous experience in organising, managing events and large meetings.
* Computer literate in MS Office Applications.
* Always set high standards for themselves and others.
* Can inspire others and support new ideas and initiatives.
* Can adapt to changing demands and deadlines.
* Good understanding of the customers’ needs and takes pride in the service delivered to our customers and our customers’ customers.
* Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise, and confident manner.
* Excellent spoken and written communication skills and the ability to communicate in an effective manner.
* Ability to think strategically and independently.
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