Main area: CENCOM-Switchboard Operator Grade Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Night shift - Saturday - Wednesday, 37.5 hours)
Job ref: 220-WHT-2882
Employer: Whittington Health NHS Trust
Employer type: NHS
Site: Whittington Hospital
Town: London
Salary: £29,485 - £31,088 per annum inclusive of HCAS
Salary period: Yearly
Closing: 03/02/2025 23:59
Getting vaccinated, and getting a booster, remains the best defense against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Job overview
To provide an efficient and effective Switchboard service for patients, staff, and visitors.
We are looking to recruit 1 full time Night Operator to work on a Saturday to Wednesday total of 37.5 hours per week.
Responsibilities
* To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
* Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses.
* Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary.
* Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the relevant Engineers.
* Respond effectively and efficiently to all internal bleep/system failures, Major Incidents, ensuring that the relevant Departments and Site Managers are contacted.
* Respond to emergency testing from the LAS (London Ambulance Service) on a regular basis.
* Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.
* To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.
Person specification
Education/ Qualifications
* Educated to GCSE Level (or Equivalent Experience)
* ECDL experience
Skills & Abilities
* Excellent Communications Skills
* Good level of English (written and spoken)
* Ability to work under pressure
* IT Skills
* Dealing with customers in a front-line position
* Previous experience of working on a Switchboard
* Previous experience of working within a hospital environment
Knowledge & Experience
* Communications/Telephone systems
* Previous knowledge of ISDX Switchboard
Personal Qualities
* Flexibility in changing shift patterns
* Ability to work as part of a team
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols.
Your application form
* Provide only business email address for your referees.
* Make sure you include all evidence of where you meet the essential requirement on the job description.
Other important information
* Applications from job seekers who require sponsorship to work in the UK are welcome.
* We are committed to equal opportunities.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely.
Application numbers
This vacancy may close early if it receives a high number of applications.
Name: Vanessa Johnson
Job title: Switchboard Team Leader
Email address: vanessa.johnson8@nhs.net
Telephone number: 0207 288 5001
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