About the Role
We are seeking a highly skilled Lodge Manager to lead our team at Manns Lodge, a luxurious retirement community in Cranleigh. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operation of the lodge, providing exceptional customer service to our residents, and managing a team of staff members.
Key Responsibilities
* Operations Management: Oversee the daily operations of the lodge, including maintenance, housekeeping, and administrative tasks.
* Staff Management: Manage and motivate a team of staff members to ensure excellent customer service standards are met.
* Resident Satisfaction: Develop and implement strategies to improve resident satisfaction and retention.
* Cross-Departmental Collaboration: Collaborate with other departments to ensure seamless communication and coordination.
Requirements
* A minimum of 2 years' experience in a management role within the residential or hospitality industry.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, staff, and external partners.
* Strong leadership and motivational skills, with the ability to manage and develop a team.
* The ability to work independently and as part of a team, with a flexible approach to workload and working hours.
Salary and Benefits
The salary for this role is £22,500 per annum, plus an excellent benefits package, which includes:
* Pension scheme
* Life insurance
* Healthcare plan
* Generous annual leave entitlement
Working Hours
The working hours for this role are Monday to Friday, 09:00 am to 17:00 pm, with 1 hour for lunch.
Estimated Salary Range:
£21,000 - £24,000 per annum based on location and experience.