Engagement Assist in implementing the Communications and Engagement Strategy across Herefordshire and Worcestershire Administer the patient and public membership scheme, which will include registering new members, updating the database, organising meetings. Plan and conduct engagement activity with seldom heard groups Support in collation of reports, including the Equality Annual Report and the Equality Delivery System 2 Support engagement activity e.g. planning, administering and attending events and meetings Support the compilation and drafting of new engagement related policies Assist with specific survey and research activity Deal with incoming and outgoing email and post appropriately including the processing of volunteer expenses Patient Experience Gather, analyse and report on Patient Experience in Worcestershire Build and maintain good relationships local community, patient groups and their representatives Meet individual patients, build rapport, record and analyse Patient Stories Gather patient experience through established channels e.g. care opinion Triangulate patient data and produce Patient Experience Reports for PPI Governing Body Report and Quality Sub-Group Support the gathering of Patient Experience for HWICB transformation projects including Integrated Care Provide a source of expert advice and support on the various methodologies used to obtain feedback Identify opportunities for patient experience and to co-ordinate, record and track where patient experience takes place Provide support for local conflict resolution working with the Patient Stakeholder Liaison Officer when required Quality Support the HWICB Quality Team with projects, visits, data gathering and analysis (including patient experience/nursing home dashboard and other data sets as agreed). Support project-based work e.g. LeDeR Organise and administer the Activity Co-ordinators Network Provide Patient Experience input and support to Quality Assurance Visit Teams Triangulate patient experience data and analyse trends Collect/facilitate the collection of Patient Stories across an agreed range of pathways or themes, working with Non-Executive Patient Experience Governing Body members to provide the patients perspective at the Quality, Performance and Resource Committee and other forums as agreed. Support the patient safety (serious incidents) and service concern process. This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. For full description, please see the attached Job Description.