Senior Business Travel Consultant
Full time, 37.5 hours per week
Monday to Friday 08.30 - 17.00 / 09.00 - 17.30 / 09.30 - 18.00
Office based at our Head Office in Hessle, or homebased/hybrid with the flexibility to travel to the head office and attend meetings as required.
Salary range between £25k to £28k (depending on experience) plus incentive.
We are looking for a Senior Business Travel Consultant to join our Good Travel Management team with the primary responsibility of handling the travel arrangements for executive clients. You will provide an efficient, proactive, and consultative service and ensure the highest level of customer service is adhered to at all times.
The Good things you can get:
25 days annual leave plus bank holidays which increases with service to 30 days
Birthday day off work
Generous Pension Scheme Company matched contributions up to max 8%
Life Assurance
Health cash plan
Gym and retail discounts
YuLife Wellbeing & ESG app
Employee Assistance Programme and Virtual GP
Family friendly policies including enhanced Mat/Pat leave and SPP
Free Will writing service
Employee Referral Scheme
Employee Service Award Scheme
Employee Volunteering and matched charitable donations
Social events
Personal & professional development budget
Discounted Travel
Educational trips
Who are we?
Good Travel Management are specialists in SME Travel Management, Marine & Energy Travel and Events, Exhibitions and Trade Missions and here to make business travel management easier for our customers.
Good Travel Management is part of sixth-generation, family business, the John Good Group. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do.
The role
As a Senior Business Travel Consultant, you will be responsible for handling the travel arrangements for executive clients. You will provide an efficient, proactive, and consultative service and ensure the highest level of customer service is adhered to at all times.
The role will include:
Handling incoming enquiries by telephone, email or online in a timely, efficient, and professional manner in accordance with service level agreements
Researching and confirming all aspects of travel including, rail, transfers, flights, hotels and car parking
Having a full understanding of the Travcom accounting system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly
Researching and offering advice on country entry requirements
Managing queries and amendment requests.
About you:
Must be in a current corporate travel consultant role
You can provide high quality customer service through acting in a courteous and professional manner at all times.
IT literacy with a good working knowledge of a variety of software applications, including Microsoft Office.
Experience in researching country restrictions and travel advice is preferred, but not essential.
Good communication skills both written and verbal.
Ability to build relationships quickly.
Experience in sales negotiation would be beneficial.
Ability to deal with complex situations and offer solutions, whilst remaining calm.
Good organisational skills and able to work to deadlines.
Enjoys working as a team but can also work independently.
Flexibility to assist in out-of-hours work as required.
Undertake duties other than your normal office duties from time to time.
Our workforce is fundamental to our success with a drive deliver quality services to our customers. So, if you have the above qualities and a desire to learn, then please do not hesitate in applying.
Due to the nature of the role the successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check, previously known as a Criminal Records Bureau (CRB) checkto assess suitability for the position prior to appointment.
Diversity
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.
GDPR
John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
TPBN1_UKTJ