Be the first point of contact at the hire counter, dealing with all hires to their completion via customer facing, over the phone and email. **Key Responsibilities*** Responsible for initiation and completion of hire contracts in a timely manner.* Advising customers promptly of any damage charges etc incurred to hire plant and notifying the workshop to complete the repair efficiently to charge accordingly.* Advise customers on availability of hire equipment requested.* Assist engineering craftsmen with administration.* Arrange the dispatch of hire plant.* Ensure compliance with departmental standard operating procedures (SOP’s).* Compliance in accordance with the company quality assurance procedures.* To provide direct support to all levels of MIS Ltd staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.* To keep the work area clean, tidy and organised.* To provide support on the stock and system audit programme including performance reports and exception reporting.* To assist in the provision of a comprehensive clerical and logistics service within the Department to achieve timely, accurate information and high-quality output.* Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.* May be asked work at other MIS depots if required. **Skills and Experience*** Good customer service skills, numeracy and literacy skills, generally at National grade level.* IT literacy and basic familiarity with computer packages, e.g. Microsoft Office.* Ability to work under time pressures.* Able to demonstrate good interpersonal skills.* Ability to respond positively to new challenges and change.* Able to demonstrate flexibility to achieve completion of tasks.* Sound organizational and administrative skills, including managing time effectively.* Provide excellent customer service.* The ability to deal confidently with people with clear and effective communication skills both verbally and written. **Benefits*** Pension Scheme* Death in Service Benefit* Employee discount* Staff uniforms* Cycle to work scheme* Discretionary annual bonus, based on company performance* Extra holiday after one year